# Receiving Response of WhatsApp Forms

Gallabox will collect all the responses your customers have shared and list them under WhatsApp Flows.

### See the Flow Response

To see all the responses:

1. In your Gallabox Account, click on the settings in the navigation bar. Click on WhatsApp Flows.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FoDKv8Tbu11zXWI4Hb3Tc%2FWhatsApp%20Flows.gif?alt=media&#x26;token=a8a51925-13ec-4e0b-8c5f-2e21c4c96d85" alt=""><figcaption></figcaption></figure>

2. Switch to the channel through which Flow Message Templates were shared with your customers.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FNBnjGHqJc3eDcH0j03AH%2FChange%20Channel.gif?alt=media&#x26;token=23170cb9-f216-4946-a7b1-76b122f080b9" alt=""><figcaption></figcaption></figure>

3. Click on the flow for which you would like to see the responses.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FoEwZCUIR9pn8qfbQiTnK%2FResponses%20for%20a%20WhatsApp%20flow.gif?alt=media&#x26;token=c91dfb10-fa21-4b81-a51b-fab541bc3b4d" alt=""><figcaption></figcaption></figure>

4. You can change the column name and the column type (data types).&#x20;

{% hint style="info" %}
Column Name and type for Contact Name, Phone Number, Flow Token, and Received at column cannot be changed.
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FmJrcjCYhfaoHyUFm9gb3%2FChange%20column%20name%20and%20type.gif?alt=media&#x26;token=686ad027-a390-48c6-b63b-52f2d60ed134" alt=""><figcaption></figcaption></figure>

5. If you would like to get the Raw response for every customer, click on <img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FEorMF7cqqBaXrgd9EmgQ%2Fmenu-removebg-preview.png?alt=media&#x26;token=bf7b3589-8f21-4d82-aaca-ec9a88dc54a0" alt="" data-size="line">and click on View Raw Response.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FWBpwEttIO78ybSyoI5Bt%2FRaw%20response%20for%20WhatsApp%20Flow.gif?alt=media&#x26;token=84921c4a-683d-4247-99bc-b0d01f1a981c" alt=""><figcaption></figcaption></figure>

### Edit the column for the Flow Response

To add missing columns for new flow responses, choose "Edit Column" to sync the needed information.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FGQcapD5o2ZGEsOnosgqf%2FSync%20Column%20Preference.gif?alt=media&#x26;token=92f92bc2-aad3-407f-ae57-18ba05309068" alt=""><figcaption></figcaption></figure>
