> ## Documentation Index > Fetch the complete documentation index at: https://docs.gallabox.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage templates > Find, sync, duplicate, test, and route replies for WhatsApp templates you already have in Gallabox. > **Who can use this?** > > * Owners, Admins, and roles with WhatsApp Templates access. This page is the list of templates, not the editor. To write a new one, pick a type from the [Templates overview](/whatsapp/templates/overview). Templates live under **WhatsApp → Templates**. Broadcasts and sequences only pick from templates Meta has already approved here. ## Plan Availability Available on all Gallabox plans. ## My Templates and Library The page opens on **My Templates** for the WhatsApp channel in the picker at the top right. * **My Templates** is what you created or synced from Meta. * **Library** is ready-made copy you can open and submit as your own. Templates belong to a channel. If one is missing, switch the channel before assuming it was never created. ### Filter and search Click **Filter** to narrow by: * **Status:** Approved, Pending, Rejected, Error * **Category:** Marketing, Utility, Authentication * **WABA presence:** Present in WABA, Not present in WABA You can combine filters. **Reset** clears them. Search is by template name. ### List and Grid * **Grid** shows a preview of the body. Use it to spot formatting issues. * **List** is a table: name, message, language, created on, type, and status. ## Sync from Meta Approvals and rejections usually land in Gallabox on their own within minutes. If Meta's WhatsApp Manager shows **Approved** and Gallabox does not, click the **refresh** icon. Sync is per channel. If it is still missing, clear filters, check the channel, then contact support with the template name. ## Duplicate a template Approved templates open as **View Only**. Duplicate to change the copy, add a language, or fix a rejection. **From the list:** three-dot menu → **Duplicate template**. On a rejected or errored template, the same action reads **Edit template**. **From the template:** **Duplicate this template** (or **Edit template**). Change the **Template name**. Names must be unique. Submit the copy. The original stays usable. Meta blocks the name of a deleted **approved** template for 30 days. Disabled templates cannot be deleted. Leave them and create a replacement. ## After approval You submit from the type page with **Submit for approval**. Status starts as **Pending**. When it becomes **Approved**, send from a broadcast, a sequence, the inbox, a bot, or **Test template**. If you send in the first minutes, Gallabox warns that the message can fail while Meta finishes propagating. Wait about 15 minutes to skip that warning. You can still proceed. ## Test a template **Test template** is only on **Approved** templates. The test is a real WhatsApp message. It uses message credits. 1. Open the template or its three-dot menu. 2. Click **Test template**. 3. Enter a phone number with country code. 4. Fill every variable. 5. Click **Test**. Check the phone. From the confirmation you can **Go to conversation** or **Test with another number**. If nothing arrives, confirm the country code and try another number. The test is a real send. See [After approval](#after-approval) for timing. ## Configurations Once a template is approved, **Configurations** sets what happens when a customer replies to **that** template (a **Quick reply** tap or a free-text reply). 1. Three-dot menu → **Configurations**. 2. Under **Reply Settings → Assign to**, pick a **team**, **user**, or **AI agent or bot**. 3. Optionally tick **Override the current assignments?** 4. Save. Clear the assignment and save to remove it. The same dialog also holds message tracker settings for that template. Other messages in the conversation still follow your usual inbox routing. ## Common problems | What you see | What to do | | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Stuck in **Pending** | Meta often decides within 24 hours. If it is still Pending after that, raise a Gallabox ticket with the name. | | **Rejected** | Open the template. Meta's reason is in the details. Duplicate, fix, and submit a new one. See [Why was my template rejected?](#why-was-my-template-rejected). | | **Approved** in Meta, missing here | Right channel, clear filters, click refresh. | | **Paused**, **Disabled**, or low quality | Those are Meta decisions. Duplicate, fix, and submit a new template. You do not unpause from Gallabox. | | Duplicate name error | The name exists, or you deleted an approved template with that name in the last 30 days. Use a new name such as `order_confirm_v2_en`. | | Cannot delete | Meta does not allow deleting a **Disabled** template. Create a replacement. | | Test not received | Country code missing, or the phone filtered it. Try another number. | ## FAQs **WhatsApp → Templates** → **Create New Template**. Then pick **Category**. The how-to is on that type's page, not here. Start from the [Templates overview](/whatsapp/templates/overview). Open the template. Meta's reason is in the details. * **"Too promotional":** use a Marketing type, or strip offer language if it is meant to be Utility. * **"Missing opt-out":** keep a STOP line in the footer on Custom marketing. * **"Vague purpose":** say what the message is in the body. * **Variables:** add a sample for each one, and put text before the first variable. Not in place. **Duplicate this template**, edit the copy, submit it under a new name. Switch the channel in the picker, clear filters, and click refresh. ## Related Articles * [Templates overview](/whatsapp/templates/overview) * [Custom marketing](/whatsapp/templates/custom-marketing) * [Custom utility](/whatsapp/templates/custom-utility) * [Template analytics](/reports-and-analytics/template-analytics)