Gallabox Bot Glossary

Enhance customer interactions and automate communication processes with Gallabox's powerful chatbot. Explore the glossary for key terms and functionalities.

Gallabox's Chatbot stands out as a powerful tool for enhancing customer interactions and automating communication processes. Gallabox Users can harness the potential of this feature to create dynamic and responsive chatbots tailored to their specific business needs.

Creating a chatbot with Gallabox is a straightforward process. The chatbot's adaptability makes it a versatile tool, capable of handling a range of inquiries and scenarios.

For a deeper understanding of key terms and functionalities, exploring the below glossary will provide insights into the specific terms of the Gallabox Chatbot.

Chatbot

A chatbot is a computer program that imitates conversation with human users and are often used in customer service to provide automated and round the clock support to customers.

Trigger

A trigger is an event that causes a chatbot to start a conversation. Triggers can be user input, such as a message or a button click for the listed topics.

Variable

It is a placeholder for a piece of information. For example, the chat bot might use a variable to store the user's location.

Chat Flow

A flow is a sequence of intents and actions that directs the chat bot to complete a task.

Integration

An integration is a connection between a chatbot and another system. Integrations allow chatbots to access data from other systems, such as CRMs or e-commerce platforms.

Intent

An intent is basically a user's first message in a conversation with a chatbot. For example, the intent of a user might be to book a hotel room, get customer support, or learn more about a product.

In Gallabox, we have a special Intent - *. If you use that in a chat-flow, the flow will get triggered irrespective of what customer has asked.

Condition

A condition is an expression that determines whether or not a node should execute.

Webhook

A webhook is a URL that is called by the chat bot when a certain event occurs. For example, the chat bot might call a webhook when the user books a product demo, so that the business can send the user a confirmation WhatsApp Message.

Template

A template is a pre-defined verified WhatsApp message that can be sent to the user.

Validation

Process of checking whether the input from a user is valid. This can be done by checking the length, format, or content of the input.

Regex

It is a regular expression, which is a special text pattern that can be used to match or search for text. For example, a regex can be used to match a valid email address or a phone number.

A step by step guide on how to create Regex.

Regex Editor to Build and Test Regex.

API

An API (application programming interface) is a set of rules that allow two software programs to communicate with each other.

Logs

Records of WhatsApp Messages that were shared when a workflow is triggered. This include errors, and completed status.

Call to Action

It is a marketing term to prompt an immediate response.(CTA) is a button that tells the user what to do next. It can be a link in WhatsApp Template Message or a call button.

Quick Reply

They are buttons displayed during a conversation or a Template to allow users to quickly choose from a set of predefined options without having to type anything.