> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/conversations/compose-box.md).

# Compose Box

The compose box is intended for Gallabox users to create messages for customer chat, include private notes, and mention team members. 

The below screenshot displays how a **Compose Box** looks inside Conversations. You can either send a Response to the customer using [**Reply** ](#reply)or you can [**mention** ](#mention)Gallabox user in a private message using [**Notes**](#notes).

<figure><img src="/files/c0TLZeTZFtGLwLwJW5oE" alt=""><figcaption></figcaption></figure>

### Reply

Apart from sending a [session message](#user-content-fn-1)[^1] or [WhatsApp Template](#user-content-fn-2)[^2] (in case of first Interaction), you can add enclose [attachments](#attach-files), [Emojis](#emojis), [Format the text](#formatting), choose from the [Canned Response](#canned-responses), [Send WhatsApp templates](#whatsapp-templates), [rewrite using AI](#ai-re-write), and [translate](#translate) the message in your customers' language.&#x20;

<details>

<summary>Product Catalogue</summary>

With Gallabox, you can search for products by their names, making it super convenient. You can share up to 30 products in one message. Whether you're showcasing a single item or a whole collection, we've got you covered for a smooth shopping experience.

<img src="/files/Y1aJ0OhsBztrJ5eTuJDA" alt="" data-size="original">

</details>

<details>

<summary>Attach Files</summary>

You can quickly find your recently used files with the 'Use Recent Files' feature and easily add new ones with 'New Upload.'

<img src="/files/8SnM0GukKW3vrO4Sj1jn" alt="" data-size="original">

</details>

<details>

<summary>Request Payments</summary>

You can easily request payments via WhatsApp. You choose the payment amount in USD, INR, EUR, and AED. Include a personal note to your payment request message to convey the purpose of the payment.

<img src="/files/UCycTrQKq7oxBYOfOlGs" alt="" data-size="original">

</details>

<details>

<summary>Record Audios</summary>

The "Record Audio" feature allows you to capture and send voice messages in your conversations.

<img src="/files/bLuqTd2oAd9zqCVJpwsn" alt="" data-size="original">

</details>

<details>

<summary>Emojis</summary>

Add Emojis with your text message to make the content **more engaging and visually appealing.**

<img src="/files/RuwYnLsXVxGJKsbqAYaR" alt="" data-size="original">

</details>

<details>

<summary>Formatting</summary>

You can format your content **Bold**, *Italic*, ~~Strikethrough~~, and paste a `code` within a message.

* Use **Bold** and *Italics* to highlight important words and phrases.
* Use ~~strikethrough~~ to cross out text, such as a discount offer or a change of plans.
* Paste `code` within a message to make it more engaging.

</details>

<details>

<summary>Canned responses</summary>

Canned responses can be used to save time and improve efficiency. They are typically used to answer frequently asked questions or to provide customers with standard information.

<img src="/files/QGt4YrRWnV0pbo6OjuYM" alt="" data-size="original">

</details>

<details>

<summary>WhatsApp Templates</summary>

WhatsApp templates are pre-approved messages that can be used to send updates, alerts, and other important information to customers. They can be customized to include specific information, such as the customer's name, order number, or appointment time making them more relevant and engaging for customers.

<img src="/files/Zx5mdGLPTULmVXWEy0M9" alt="" data-size="original">

[Learn more](/~/changes/A8xmww5XU9i8x7QbfPLe/basic-modules/whatsapp-templates.md) on how you can create WhatsApp Templates in Gallabox.&#x20;

</details>

<details>

<summary>AI Re-Write</summary>

Use AI to rewrite text in a different way to make the text shorter or longer, to improve its grammar & clarity, or to change its tone.

<img src="/files/VGPC4WzeTLMr4VLYGMEE" alt="" data-size="original">

You can:&#x20;

1. **Change Tone** of the text: You can choose from **Professional**, **Friendly**, and **Humorous** tone for your text message.&#x20;

2. Do **Spell & Grammar Check** of the text: Check the text message's Grammar and spelling to maintain professionalism with your customers.

3. **Make the text shorter**: You can make your text message short and crisp using this option.

4. **Make the text longer**: Use this option to make your content descriptive.

5. **Simplify Sentence**: Simply your text message for your customers to understand better.

</details>

<details>

<summary>Translate</summary>

Translate the text from your native language to customer's native language on a click.&#x20;

<img src="/files/tVm7yWWFHKAPBFqLhZZS" alt="" data-size="original">

You can also [translate ](#user-content-fn-3)[^3]the incoming message directly in the chat box. Follow the below GIF.&#x20;

<img src="/files/RqG3z8ZKhwQON8lnyPK9" alt="" data-size="original">

* Make sure you have [selected](https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/conversations/pages/ai7R4ULkJ4ZZtjOoS116#5.-language) your Native Language for the Account.&#x20;

</details>

### Trigger Bot

Gallabox provides users with the capability to trigger bots directly from the compose box. This feature streamlines workflows, enhances productivity, and ensures seamless integration of automated responses into your conversations. You can trigger Bot right from your compose box in two ways:

1. Using the Bot Trigger icon&#x20;
2. Using Reply to Config

**Accessing the Bot Trigger Icon:**

Within the compose box interface, users will find a dedicated icon for triggering bots. This icon is conveniently located for easy access during message composition. A flow has to be selected which you want to trigger, the conversation will get assigned to bot and flow will be triggered.

<figure><img src="/files/YqScKJRXdI7H1ynMVTee" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note:

1. Only recent 25 flows will show.
2. Flow will be listed with the respective bots, after selecting a flow, the user can trigger the bot flow.
3. Once a flow is triggered, all the cards from the flow will be triggered without any intent. &#x20;
   {% endhint %}

**Accessing the Reply to Config**

When you are sending a Template, under Advanced options, you will see ***Reply to Config Settings***. You can *Assign* the conversation to any Bot flow.

<figure><img src="/files/yjXRDonU7Q1xvjK46Emn" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The chat will be assigned to you and will be moved to MINE tab.&#x20;
{% endhint %}

### **Notes**

Gallabox's note-taking tool is similar to your modern-day *sticky notes,* serving as a valuable resource for users. This feature helps Gallabox users' to attach notes to customer conversations, enhancing your grasp of the customer's concern. This feature fosters improved communication and cooperation among Gallabox users, resulting in a more seamless handover process.

<figure><img src="/files/YwcOuwwdmw4fZ56EycUT" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Notes are internal and cannot be viewed by your customer. They are shown in a yellow text bubble to differentiate between messages.&#x20;

<img src="/files/eD08HFfBJs2hGEl6WQgJ" alt="" data-size="original">
{% endhint %}

### **Mention**

Once you mention a Gallabox users' using **@name** in Notes, the chat will be visible in their [Mention Inbox](/~/changes/A8xmww5XU9i8x7QbfPLe/conversations/inboxes.md#mentions) for a smooth collaboration.&#x20;

<figure><img src="/files/jaeLPelzfmcL8ZA2WE2u" alt=""><figcaption></figcaption></figure>

### Receive and send reactions on Cloud API

Users can express their feelings, opinions, and responses to messages using predefined reactions like thumbs-up, thumbs-down, emojis, or other interactive options.

Hover to the Add reaction in the conversation pane to pick an emoji.&#x20;

<figure><img src="/files/aZpAApxKfpk9GDjdGqDO" alt=""><figcaption></figcaption></figure>

To remove the reaction you can click on the reaction on the message.&#x20;

<figure><img src="/files/hkq8Yzbiw3TFezvCGomj" alt=""><figcaption></figcaption></figure>

### Related Reads

<table data-card-size="large" data-view="cards"><thead><tr><th data-type="content-ref"></th><th data-hidden></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td><a href="/pages/22fqs1Evtt5Yyug6cQlL#unassigned-inbox">/pages/22fqs1Evtt5Yyug6cQlL#unassigned-inbox</a></td><td></td><td></td><td></td></tr><tr><td><a href="/pages/22fqs1Evtt5Yyug6cQlL#mine-inbox">/pages/22fqs1Evtt5Yyug6cQlL#mine-inbox</a></td><td></td><td></td><td></td></tr><tr><td><a href="/pages/22fqs1Evtt5Yyug6cQlL#mentions-inbox">/pages/22fqs1Evtt5Yyug6cQlL#mentions-inbox</a></td><td></td><td></td><td></td></tr><tr><td><a href="/pages/22fqs1Evtt5Yyug6cQlL#pinned-inbox">/pages/22fqs1Evtt5Yyug6cQlL#pinned-inbox</a></td><td></td><td></td><td></td></tr></tbody></table>

[^1]: These are **responses** from your business to a customer, **when a&#x20;*****customer initiates*** a conversation with your business on WhatsApp.

[^2]: These are used to send a message on WhatsApp **to a contact who hasn't been in touch with your company before or who hasn't replied to an existing chat since at least 24 hours.**

[^3]: Translate into your language.&#x20;