> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/set-up-gallabox-account/gallabox-account-setup-faqs.md).

# Gallabox Account Setup FAQs

This FAQ article is organized by topic. To find a specific answer, simply scroll through the list. Each FAQ entry includes a question and a comprehensive answer. 

### **General FAQs**

<details>

<summary><strong>What is Gallabox?</strong></summary>

Gallabox is a platform that helps businesses automate their WhatsApp conversations. This means that businesses can use Gallabox to create chatbots that can answer customer questions and provide support 24/7. Gallabox also offers other features, such as Click-to-WhatsApp ads and a shared team inbox, to help businesses communicate with their customers more effectively.

</details>

<details>

<summary><strong>What are the key features of Gallabox?</strong></summary>

1. **WhatsApp Chatbots**: Create chatbots that can answer customer questions and provide support 24/7.
2. **Click-to-WhatsApp Ads**: Create ads that allow customers to start a WhatsApp chat with your business with a single click.
3. **Shared Team Inbox**: Manage all of your WhatsApp conversations from a single inbox.
4. **WhatsApp Broadcast**: Send bulk messages to your WhatsApp subscribers.

Apart from these key features, there are many more to use for effective communication.&#x20;

</details>

<details>

<summary><strong>Which industries use Gallabox?</strong></summary>

Gallabox is currently used by businesses of all sizes in a variety of industries, including:

* Education
* Travel
* Real estate
* E-commerce
* BFSI (Banking, Financial Services, and Insurance)
* Healthcare

</details>

<details>

<summary><strong>How much does a Gallabox WhatsApp API account cost?</strong></summary>

The cost of a Gallabox WhatsApp API account will vary depending on the type of account and the number of features you need. Gallabox offers a variety of [pricing ](https://gallabox.com/pricing)plans to meet the needs of businesses of all sizes.

</details>

<details>

<summary>How to find the Facebook Business Manager ID</summary>

The Facebook Business Manager ID (also called Facebook ID, FB ID, Business Manager ID or Business ID) identifies a specific Facebook Business Manager Account.

To discover what is your Business Manager's ID, please go to your Business Manager's settings, and then to the Business Info page:

<img src="/files/23KOzboG60CqFKdCxWAk" alt="Facebook Business Manager ID" data-size="original">

</details>

<details>

<summary>What is the cost of a demo from Gallabox? </summary>

&#x20;Gallabox provides our prospective customers with a free demo at your convenience. If you would like to book a [<mark style="color:blue;">demo</mark>](https://api.whatsapp.com/send/?phone=917825877730\&text=I+am+interested+to+book+a+demo+to+understand+how+Gallabox+works.\&app_absent=0) with us today.&#x20;

</details>

<details>

<summary>Does Gallabox provide a free trial?</summary>

Yes, Gallabox does provide a 7 days free trial. You can experience all the Gallabox features in this free trial.

</details>

<details>

<summary>How do I get my WhatsApp Business number verified/ green ticked? What is the cost of availing this service? </summary>

Facebook has very stringent rules for verifying a WhatsApp business number/ awarding the green tick. Factors such as brand awareness & recall, number of followers (10,000+) on Facebook/ Instagram, your digital ad spend, messaging limit of Tier 2 (10,000+ messages), how strong your website domain is with respect to linking with external domains like Wikipedia - all these and more are taken into consideration by Facebook. Gallabox can help your account in the process of appealing to Facebook for the verification/green tick, but cannot promise the successful verification/green tick as the final decision is made by Facebook.

For further assistance with regard to any onboarding pricing queries contact: <mark style="color:blue;"><support@gallabox.com></mark>

</details>

### **Creating a WhatsApp API Account with Gallabox**

<details>

<summary><strong>What is a WhatsApp Business Account (WABA)?</strong></summary>

A WhatsApp Business Account is a dedicated account that is used for business communication via WhatsApp. You can use an existing WhatsApp Business Account or create a new one.

</details>

### **WhatsApp Magic Link**

<details>

<summary><strong>What is a WhatsApp Magic Link, and how does it work?</strong></summary>

A WhatsApp Magic Link is a feature that allows customers to start a chat with your business without saving your phone number in their contacts. When a customer clicks on a WhatsApp Magic Link, they will be redirected to a WhatsApp chat with your business.

</details>

### **Migration and Deletion**

<details>

<summary><strong>How can I migrate from another API provider to Gallabox?</strong></summary>

To migrate from another API provider to Gallabox, you will need to:

* Contact Gallabox's support team. Provide them with the information required for the migration, such as your source and destination WhatsApp Business Accounts (WABA), phone numbers, and your Gallabox account.

</details>

<details>

<summary><strong>Can I reuse a deleted phone number in WhatsApp Business or WhatsApp Personal after migrating from WhatsApp Business API?</strong></summary>

Yes, you can reuse a deleted phone number in WhatsApp Business or WhatsApp Personal after migrating from WhatsApp Business API. However, there are different rules that apply to previously banned numbers.

</details>