# Conversation Fields

To address the challenge of lost conversation context and improve team collaboration, a new field "Conversation Fields" is introduced. This enables agents to document key details about closed conversations, providing a structured way to capture crucial information.

Here is how you can set it up:

### Category

1. Go to Settings from the left navigation bar, a secondary navigation will open up. Select Conversation Fields from there. 

<figure><img src="broken-reference" alt=""><figcaption></figcaption></figure>

2. Toggle the switch On for 'Required while manual resolve' and enter the category name and click on New Category button to add a category. Enter the Category name, and category hint to add then click on create. A new category will be added.&#x20;

{% hint style="info" %}
Please Note:

1. The conversation will resolve only after this field gets updated when the Toggle is ON.&#x20;
2. Conversation fields are updatable during resolution, regardless of the toggle state.
   {% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2F24sHW2lA8oXa1BSXefkL%2FCategory-in-Conversational-field.gif?alt=media&#x26;token=3d366883-10e7-42ac-beb2-5c4e418bb77d" alt=""><figcaption></figcaption></figure>

### Comment

If you want the users to add detailed comments related to the context of the conversation, toggle the switch on for 'Required while manual resolve' under Comment section.&#x20;

{% hint style="info" %}
The conversation will resolve only after this field gets updated when the Toggle is ON.&#x20;
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FrSdhmvM93KMxonDFB96p%2FComment-field-in-conversatioanl.gif?alt=media&#x26;token=bcda629c-6988-4c14-a444-07ec6cafe012" alt=""><figcaption></figcaption></figure>

### Usage

When a user manually resolves a chat, they will be asked to enter the Category for the chat and the comment for future reference.&#x20;

<figure><img src="broken-reference" alt=""><figcaption></figcaption></figure>