> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/basic-modules/conversation-fields.md).

# Conversation Fields

To address the challenge of lost conversation context and improve team collaboration, a new field "Conversation Fields" is introduced. This enables agents to document key details about closed conversations, providing a structured way to capture crucial information.

Here is how you can set it up:

### Category

1. Go to Settings from the left navigation bar, a secondary navigation will open up. Select Conversation Fields from there.

<figure><img src="/files/oSPAqn6g5PnxkFKo47CB" alt=""><figcaption></figcaption></figure>

2. Toggle the switch On for 'Required while manual resolve' and enter the category name and click on New Category button to add a category. Enter the Category name, and category hint to add then click on create. A new category will be added.

{% hint style="info" %}
Please Note:

1. The conversation will resolve only after this field gets updated when the Toggle is ON.
2. Conversation fields are updatable during resolution, regardless of the toggle state.
   {% endhint %}

<figure><img src="/files/vNVzrAjoLv2u7cYvyrym" alt=""><figcaption></figcaption></figure>

### Comment

If you want the users to add detailed comments related to the context of the conversation, toggle the switch on for 'Required while manual resolve' under Comment section.

{% hint style="info" %}
The conversation will resolve only after this field gets updated when the Toggle is ON.
{% endhint %}

<figure><img src="/files/2wJfsRMU0kxHB0h9zhsP" alt=""><figcaption></figcaption></figure>

### Usage

When a user manually resolves a chat, they will be asked to enter the Category for the chat and the comment for future reference.

<figure><img src="/files/qKAyfKmBa9N54HMI8Kd0" alt=""><figcaption></figcaption></figure>