# Conversation Fields

To address the challenge of lost conversation context and improve team collaboration, a new field "Conversation Fields" is introduced. This enables agents to document key details about closed conversations, providing a structured way to capture crucial information.

Here is how you can set it up:

### Category

1. Go to Settings from the left navigation bar, a secondary navigation will open up. Select Conversation Fields from there.

<figure><img src="/files/oSPAqn6g5PnxkFKo47CB" alt=""><figcaption></figcaption></figure>

2. Toggle the switch On for 'Required while manual resolve' and enter the category name and click on New Category button to add a category. Enter the Category name, and category hint to add then click on create. A new category will be added.

{% hint style="info" %}
Please Note:

1. The conversation will resolve only after this field gets updated when the Toggle is ON.
2. Conversation fields are updatable during resolution, regardless of the toggle state.
   {% endhint %}

<figure><img src="/files/vNVzrAjoLv2u7cYvyrym" alt=""><figcaption></figcaption></figure>

### Comment

If you want the users to add detailed comments related to the context of the conversation, toggle the switch on for 'Required while manual resolve' under Comment section.

{% hint style="info" %}
The conversation will resolve only after this field gets updated when the Toggle is ON.
{% endhint %}

<figure><img src="/files/2wJfsRMU0kxHB0h9zhsP" alt=""><figcaption></figcaption></figure>

### Usage

When a user manually resolves a chat, they will be asked to enter the Category for the chat and the comment for future reference.

<figure><img src="/files/qKAyfKmBa9N54HMI8Kd0" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.gallabox.com/basic-modules/conversation-fields.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.