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Use Web documentation to configure the Web Chat widget that appears on your website. Web conversations remain in the Web Agent’s chat logs unless the visitor continues through a WhatsApp handoff.

Web Chat Setup

Install the widget script and confirm that Web Chat is available on your site.

Widget Customisation

Match the widget’s appearance and messaging to your brand.

Ice Breakers and CTAs

Give visitors clear prompts for starting a Web Chat conversation.

Website Analytics

See dashboard data about your visitors, and how WhatsApp handoff works.

Web Chat FAQs

Resolve common Web Chat setup and behavior questions.