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Who can use this?
  • All Gallabox users.
  • Roles: Owners, Admins, and roles with channel-management permission can connect and configure channels. Agents can use connected channels in conversations.
A channel is a connected messaging endpoint — the way a customer reaches you. Gallabox supports WhatsApp, Instagram, and Web Chat. Every contact, conversation, and message belongs to one channel.

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Plan Availability

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The three channels

You can connect more than one channel, and more than one WhatsApp number. Each connection is a separate channel with its own settings.

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Where conversations land

WhatsApp and Instagram conversations arrive in the shared Inbox, tagged with a channel indicator so you can filter by channel. Web Chat works differently. Those conversations stay in the Web Agent’s chat logs, and appear in the Inbox only after the visitor continues through a WhatsApp handoff.

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What differs between channels

Most of the product works the same everywhere: a Chat AI Agent can serve any channel, contacts are captured on all three, and conversations are assigned and resolved the same way. The differences that matter when you’re choosing a channel: The 24-hour messaging window is a Meta policy: free-form replies are allowed only within 24 hours of the customer’s last message. On WhatsApp you can still send an approved template after that; on Instagram you cannot.

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Connect a channel

WhatsApp

Connect your number, migrate from the Business App, and set up templates, broadcasts, and payments.

Instagram

Connect a professional account to handle DMs and automate comment replies.

Web Chat

Embed a chat widget on your website and hand visitors off to WhatsApp.

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FAQs

Yes, up to your plan’s channel limit. Each number appears as a separate connection in the Channels section. Additional channels can be added as add-ons on Essential and Advanced plans.
No. Each Chat AI Agent is created for one channel, so you need a separate agent for WhatsApp, Instagram, and Web Chat. Copy the Role, Goal, and Instructions so they behave the same. Session timeout and handoff still differ by channel — see Chat AI Agent Channel Behaviour.
Not automatically. Each conversation is tied to one channel. You can send a Web Chat visitor to WhatsApp using the handoff on the agent’s Web Widget tab.