Bot Management

Master the art of managing cards in your bot flow with easy steps to duplicate, edit, and delete. Explore session logs to gain insights into user behavior and enhance the overall bot experience.

Managing Cards

Duplicate the Cards

To duplicate a card in the bot flow, click on the duplicate button. Follow the GIF below.

Edit the Cards

To edit the card in a bot flow, click on the pencil button. Follow the GIF below.

Delete the Cards

To delete the card from a bot flow, click on the red x button. Follow the GIF below.

Bot Session Logs

Session logs are similar to a bot's diary, containing information about who interacted with the triggered bot. These logs are valuable because they reveal where in the bot flow customers may have dropped off and how many users successfully completed the entire bot interaction.

To see the session logs, follow the GIF below:

You can export the Bot logs as well. Click on Export, choose the bot flow and the date range to export the bot logs.