08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more

⚙️ Improvements

Conversations Module Enhancements

1. Extended Character Limit Channel and contact names in conversation headers now support up to 32 characters for improved clarity and identification.

2. Enhanced Resolve Button UX Tooltips now display "Conversation will be resolved" on the Resolve button and tick-mark icon in the conversation header, enhancing action clarity.

3. User Info Enhancement The username field has been restored to the user info panel in contact conversations for improved usability and context.

Chatbot: Bot Logs Export

Filter logs by date range and flow. Download structured logs. View past exports in 'History'.

Button Responses Linked to Broadcasts

Button responses triggered after an auto-response will now appear as a reply to the original broadcast, ensuring better context and continuity in the conversation flow.

For example, if a user taps "Yes" on a broadcast message's quick-reply button, triggering an auto-response, any subsequent button clicks will be threaded as replies to the original broadcast.

Improved Response Tracking

Auto-responses and button clicks are now stored separately to prevent data loss and improve interaction tracking.

For example, if a user clicks "Get Info" followed by "Talk to Support" within the auto-response, both actions are now recorded. Reports count each button or URL click as an individual reply, ensuring accurate tracking (e.g., clicking both "View Product" and "Contact Support" results in two entries). Excel reports now include a "Clicked and Form Replied" column in the broadcast overview summary.