Gallabox Docs
ChangelogHow To GuidesAPI DocsStatus pageVisit our websiteFeedback
Gallabox Changelog
Gallabox Changelog
  • May 2025
    • 06th May: Bot Card Limit Alerts, Broadcast Opt-In Defaults & WA Assignment Rule Enhancements
  • April 2025
    • 25th April: Onboarding Upgrades, HubSpot Logs & Notifications improvements
    • 24 April: WhatsApp Template & Bot Improvements and more
    • 18 April: CTWA AD analytics, WhatsApp Flow Improvements, and more
    • 16th April: Filtered Contacts save as segments
    • 08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more
  • March 2025
    • 26 March: Resolution Notes
    • 18 March: Push Notification Management, Export a bot-flow as JSON, and more
  • 04 March: Increased Template Media Limit
  • February 2025
    • 12 February: Jump to AI Flow
    • 05 February: CTWA - CAPI Integration and Conversation Report improvement
  • January 2025
    • 28 January: Add Note while setting Follow-up
    • 22 January: Chatbot AI Logs and Bot flow drop off improvement.
    • 08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more
    • 02 January: Team Creation and Management for Shared Team Inbox
  • December 2024
    • 13 December: CTWA Ad based flow
    • 12 December: Pipedrive bot connector, Pipedrive Widget, and more
    • 06 December: Industry-Specific WhatsApp Templates and more
    • 05 December: WhatsApp Flow Industry-Specific Templates, Chatbot Variables, and more
  • November 2024
    • 29 November: Fyno.io Integration
    • 26 November: AI Generated Bot
    • 22 November: WhatsApp Flows Improvement, Custom Credential, and more
    • 07 November: MiiTel Integration - Phase 1,Channel Config Changes, and more
  • October 2024
    • 30 October: Network International payment gateway integration and more
    • 25 October: Authentication Template, Coupon Template improvements, and more
    • 18 October: Conversations Analytics, and more
    • 10 October: Broadcast Changes, New UI for WhatsApp Widget, and more
  • September 2024
    • 12 September: Case Studies Widget, and updated account checklist.
    • 06 September: Conversation Activity Log and Enhanced Bot functionality
    • 01 September: Template Status, Circular Chatbot Improvement, and more
  • August 2024
    • 27 August: Mobile app update
    • 23 August: Identify Bot Errors, Sangam CRM, Coupon Code, and more
    • 14 August: Custom Role Settings, Canny Prominence , and more
    • 08 August: WhatsApp Flow Builder
    • 01 August: WhatsApp Native Payment Template Message
  • July 2024
    • 24 July: Chatbot Flow types, Segment Management, and more
    • 17 July: Bot Builder UI Change
Powered by GitBook
On this page
  1. January 2025

08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more

Previous22 January: Chatbot AI Logs and Bot flow drop off improvement.Next02 January: Team Creation and Management for Shared Team Inbox

Last updated 5 months ago

⚙️ Improvements

Broadcast - Retry logic on Failure

Error 131049 - Meta has restricted the user from sending the marketing template for a period. To resolve this, we can retry the failed template using the broadcast retry.

Broadcast retry consists of two types: smart retry and manual retry. Smart retry allows for automatic retries over a selected period of up to 7 days. In manual retry, the first retry can be scheduled 12 to 24 hours later, while the second and third retries can be set for 6 to 24 hours.

When using the Manual Retry option, we can schedule up to three retry attempts for failed messages. For a broadcast initially set for 10:30 AM on January 8th, the retries would be as follows:

1. First retry: 24 hours later, on January 9th at 10:45 AM. 2. Second retry: 12 hours after that, on January 9th at 10:45 PM. 3. Third retry: another 12 hours later, on January 10th at 10:45 AM.

For optimal results, we recommend allowing a minimum of three days to maximize retry attempts. If the last retry which is the third retry also fails, the retry status will be elapsed.

Activity Logs now records user-level active and inactive status

Changing the activity status by the user or admin creates entries in the Activity log to monitor user actions with Active and Inactive Status.

Rich text editor similar to WhatsApp

The Conversation module now includes new formatting options: Monospace, Number List, Bullet List, and Block Quote. These options are also applicable to Canned Responses, and Bullet and Number List formats have been added to Template Messages.

For a numbered list, use 1. 2. 3. followed by a space. For bullet points, start a line with - followed by a space.

QesttFMQAAAABJRU5ErkJggg==
Page cover image