25th April: Onboarding Upgrades, HubSpot Logs & Notifications improvements

⚙️ Improvements

Instant Upgrade Option for Starter Plan in Free Trial

Users in the Free Trial journey can now instantly upgrade to the Starter Plan with the option to choose quarterly or yearly billing. Customers can begin their free trial journey with either the Growth or Scale plans.

HubSpot Integration: Incoming Message Notifications

Incoming WhatsApp messages can now trigger notifications in HubSpot when:

• The webhook is correctly configured in Gallabox.

• The notification toggle is enabled from the Gallabox interface.

• The Webhook URL is mandatory for this feature to function.

Limitations:

• If the toggle is turned off during an active conversation, re-enabling it will not trigger notifications for that same conversation.

• Notifications will only resume after the conversation is resolved and a new one begins.

• The toggle applies to all channels in the account.

Log Resolved Conversations in HubSpot as Contact Notes

When the ‘Log Resolved Conversations’ toggle is enabled:

• Resolved WhatsApp conversations will be logged as notes under the associated HubSpot contact.

• If a conversation is reopened, only new messages (post previous sync) will be logged as a new note.

• If the toggle is disabled, or if there is no matching contact in HubSpot, the logs will not be created.