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Gallabox Changelog
Gallabox Changelog
  • May 2025
    • 06th May: Bot Card Limit Alerts, Broadcast Opt-In Defaults & WA Assignment Rule Enhancements
  • April 2025
    • 25th April: Onboarding Upgrades, HubSpot Logs & Notifications improvements
    • 24 April: WhatsApp Template & Bot Improvements and more
    • 18 April: CTWA AD analytics, WhatsApp Flow Improvements, and more
    • 16th April: Filtered Contacts save as segments
    • 08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more
  • March 2025
    • 26 March: Resolution Notes
    • 18 March: Push Notification Management, Export a bot-flow as JSON, and more
  • 04 March: Increased Template Media Limit
  • February 2025
    • 12 February: Jump to AI Flow
    • 05 February: CTWA - CAPI Integration and Conversation Report improvement
  • January 2025
    • 28 January: Add Note while setting Follow-up
    • 22 January: Chatbot AI Logs and Bot flow drop off improvement.
    • 08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more
    • 02 January: Team Creation and Management for Shared Team Inbox
  • December 2024
    • 13 December: CTWA Ad based flow
    • 12 December: Pipedrive bot connector, Pipedrive Widget, and more
    • 06 December: Industry-Specific WhatsApp Templates and more
    • 05 December: WhatsApp Flow Industry-Specific Templates, Chatbot Variables, and more
  • November 2024
    • 29 November: Fyno.io Integration
    • 26 November: AI Generated Bot
    • 22 November: WhatsApp Flows Improvement, Custom Credential, and more
    • 07 November: MiiTel Integration - Phase 1,Channel Config Changes, and more
  • October 2024
    • 30 October: Network International payment gateway integration and more
    • 25 October: Authentication Template, Coupon Template improvements, and more
    • 18 October: Conversations Analytics, and more
    • 10 October: Broadcast Changes, New UI for WhatsApp Widget, and more
  • September 2024
    • 12 September: Case Studies Widget, and updated account checklist.
    • 06 September: Conversation Activity Log and Enhanced Bot functionality
    • 01 September: Template Status, Circular Chatbot Improvement, and more
  • August 2024
    • 27 August: Mobile app update
    • 23 August: Identify Bot Errors, Sangam CRM, Coupon Code, and more
    • 14 August: Custom Role Settings, Canny Prominence , and more
    • 08 August: WhatsApp Flow Builder
    • 01 August: WhatsApp Native Payment Template Message
  • July 2024
    • 24 July: Chatbot Flow types, Segment Management, and more
    • 17 July: Bot Builder UI Change
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  1. April 2025

08 April: Conversations Module Enhancements, Chatbot: Bot Logs Export, and more

Previous16th April: Filtered Contacts save as segmentsNext26 March: Resolution Notes

Last updated 1 month ago

⚙️ Improvements

Conversations Module Enhancements

  1. Extended Character Limit Channel and contact names in conversation headers now support up to 32 characters for improved clarity and identification.

  2. Enhanced Resolve Button UX Tooltips now display "Conversation will be resolved" on the Resolve button and tick-mark icon in the conversation header, enhancing action clarity.

  3. User Info Enhancement The username field has been restored to the user info panel in contact conversations for improved usability and context.

Chatbot: Bot Logs Export

Filter logs by date range and flow. Download structured logs. View past exports in 'History'.

Button Responses Linked to Broadcasts

Button responses triggered after an auto-response will now appear as a reply to the original broadcast, ensuring better context and continuity in the conversation flow.

For example, if a user taps "Yes" on a broadcast message's quick-reply button, triggering an auto-response, any subsequent button clicks will be threaded as replies to the original broadcast.

Improved Response Tracking

Auto-responses and button clicks are now stored separately to prevent data loss and improve interaction tracking.

For example, if a user clicks "Get Info" followed by "Talk to Support" within the auto-response, both actions are now recorded. Reports count each button or URL click as an individual reply, ensuring accurate tracking (e.g., clicking both "View Product" and "Contact Support" results in two entries). Excel reports now include a "Clicked and Form Replied" column in the broadcast overview summary.

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