18 March: Push Notification Management, Export a bot-flow as JSON, and more

⚙️ Improvements

Push Notification Management

Users can now manage push notifications, choosing to receive all notifications or customize them based on conversation actions and received messages.

Mobile notifications can be set to deliver only when inactive on the web, or at all times. Users can also configure notification delivery schedules within the mobile app.

Export a bot-flow as JSON and Import

Bot flows can now be exported and imported, with active exports tracked on a dedicated page. Flows imported within the same account will have all details prefilled.

Manual account and channel details are required after import to a different account

Allow customers to add additional billing emails

Customers can now add up to three additional email addresses to receive invoices.

Custom Role Permissions with Restricted Access and PII Masking

Users can now create a default, non-disableable role that restricts visibility to their own conversations. Users with the exception enabled can also create custom roles with PII masking under the Security tab.

PII, which includes data like names, phone numbers, email addresses, and financial details, must be protected to ensure privacy and prevent unauthorized access or misuse.