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Who can use this?
  • Gallabox users with channel management permissions.
  • Roles: Owners and Admins
  • Plans: Available on all Gallabox plans.
The connection between your WhatsApp Business App and Gallabox has to stay active. Meta can remove it automatically in a few situations — most are avoidable.

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Why a Connection Gets Removed

Meta can remove Gallabox from your WhatsApp Business Account automatically in these situations:

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Changing Phones or Reinstalling the App

You no longer need to contact support for this. When you re-register your number on a new device or after a reinstall:
  1. Gallabox is disconnected temporarily, and sending from Gallabox pauses
  2. During registration, you’ll see a pre-checked opt-in listing your connected business platforms — leave it checked
  3. Reconnection finishes in the background, usually within a few minutes, and you’ll get an in-app notification
Chat history is not lost, because the gap is only a few minutes. Your other companion devices are not re-linked automatically — you’ll need to re-link WhatsApp Web and tablets yourself.
If Gallabox stops receiving messages or your shared inbox goes silent for more than a few minutes after a device change, contact Gallabox support.

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Best Practices to Avoid Unexpected Disconnections

  1. Keep the WhatsApp Business App active — open and use it regularly. Never leave the number dormant for more than about a week.
  2. Never register your business number on the personal WhatsApp app — this disconnects Coexistence immediately.
  3. Stay compliant with Meta’s policies — messaging practices, business profile, and account standing all affect the connection.

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How to Disconnect

To stop using Coexistence:
  1. Open the WhatsApp Business App on your phone.
  2. Go to Settings → Account → Business Platform → Disconnect Account.
  3. Confirm disconnection.
You can also remove the connection from Meta Business Suite → Settings → WhatsApp Accounts. This removes Gallabox from your WhatsApp Business Account. Your WhatsApp Business App continues working normally, your chats stay on your phone, and your companion devices are unlinked again. If you need help disconnecting, contact Gallabox support.