Skip to main content

​
Human Calling Pricing

Effective: June 2026

​
How Pricing Works

Human Calling charges are based on the duration of completed calls. Here’s what you need to know:
  • Calls are billed per minute in six-second increments
  • Pricing depends on the destination country of the phone number being called

​
Call Duration Rounding

Call duration is rounded up to the nearest six-second pulse. For example, a 56-second call is billed as 10 pulses (60 seconds). This ensures fair billing for both short and longer calls.

​
Country-Based Pricing

The price per minute is determined by the country code of the phone number you’re calling. Each destination has its own rate. Calls to numbers in different countries will have different pricing.

​
Pricing by Currency

Rates shown below are per minute of call duration.

​
Example Calculations

USD Example A 3-minute call to Brazil:
  • Call duration: 3 minutes = 30 six-second pulses
  • Rate per minute: $0.01296
  • Total cost: 3 minutes × $0.01296 = **$0.03888**
INR Example A 5-minute call to India:
  • Call duration: 5 minutes = 50 six-second pulses
  • Rate per minute: Rs. 0.46620
  • Total cost: 5 minutes × Rs. 0.46620 = Rs. 2.331

​
Billing and Payment

Call charges are deducted from your Message Credit Wallet at the end of each call. Ensure your account has sufficient credits to place calls. Your credit balance is visible in the Gallabox dashboard. Incoming calls answered by your team are not charged. For human calling, you only pay for outgoing calls that you initiate. Incoming calls answered by a Voice AI Agent are charged separately. See Voice AI Agent Calling Pricing below. Note that A minimum balance is needed to start a call. If your message credit balance falls below the cost of one minute (Rs. 1 / 10 cents), outgoing calls are blocked until you top up — so it’s worth keeping enough credit on hand to cover your expected calling.

​
Voice AI Agent Calling Pricing

Incoming calls answered by a Voice AI Agent are charged from your AI Credits, not your Message Credits. Voice AI Agent calling is available on the Advanced plan. Examples: a 15-second call is billed as 2 pulses (20 seconds) and uses 16.67 AI Credits. A 2-minute 23-second call is billed as 15 pulses (2 minutes 30 seconds) and uses 125 AI Credits. Credits are charged in fractions, so you only pay for the pulses used. Below the minimum: if your balance is under 200 AI Credits, the Voice AI Agent doesn’t answer. The call is hung up, logged as missed, and the conversation moves to unassigned. Calls that ring someone on your team, because they already own the conversation, are human calls and are free.
Rates are effective as of June 2026 and are subject to change.