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Who can use this?
  • Owners, Admins, and roles with WhatsApp Templates access.
This page is the list of templates, not the editor. To write a new one, pick a type from the Templates overview. Templates live under WhatsApp → Templates. Broadcasts and sequences only pick from templates Meta has already approved here.

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Plan Availability

Available on all Gallabox plans.

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My Templates and Library

The page opens on My Templates for the WhatsApp channel in the picker at the top right.
  • My Templates is what you created or synced from Meta.
  • Library is ready-made copy you can open and submit as your own.
Templates belong to a channel. If one is missing, switch the channel before assuming it was never created. Click Filter to narrow by:
  • Status: Approved, Pending, Rejected, Error
  • Category: Marketing, Utility, Authentication
  • WABA presence: Present in WABA, Not present in WABA
You can combine filters. Reset clears them. Search is by template name.

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List and Grid

  • Grid shows a preview of the body. Use it to spot formatting issues.
  • List is a table: name, message, language, created on, type, and status.

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Sync from Meta

Approvals and rejections usually land in Gallabox on their own within minutes. If Meta’s WhatsApp Manager shows Approved and Gallabox does not, click the refresh icon. Sync is per channel. If it is still missing, clear filters, check the channel, then contact support with the template name.

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Duplicate a template

Approved templates open as View Only. Duplicate to change the copy, add a language, or fix a rejection. From the list: three-dot menu → Duplicate template. On a rejected or errored template, the same action reads Edit template. From the template: Duplicate this template (or Edit template). Change the Template name. Names must be unique. Submit the copy. The original stays usable. Meta blocks the name of a deleted approved template for 30 days. Disabled templates cannot be deleted. Leave them and create a replacement.

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After approval

You submit from the type page with Submit for approval. Status starts as Pending. When it becomes Approved, send from a broadcast, a sequence, the inbox, a bot, or Test template. If you send in the first minutes, Gallabox warns that the message can fail while Meta finishes propagating. Wait about 15 minutes to skip that warning. You can still proceed.

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Test a template

Test template is only on Approved templates. The test is a real WhatsApp message. It uses message credits.
  1. Open the template or its three-dot menu.
  2. Click Test template.
  3. Enter a phone number with country code.
  4. Fill every variable.
  5. Click Test.
Check the phone. From the confirmation you can Go to conversation or Test with another number. If nothing arrives, confirm the country code and try another number. The test is a real send. See After approval for timing.

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Configurations

Once a template is approved, Configurations sets what happens when a customer replies to that template (a Quick reply tap or a free-text reply).
  1. Three-dot menu → Configurations.
  2. Under Reply Settings → Assign to, pick a team, user, or AI agent or bot.
  3. Optionally tick Override the current assignments?
  4. Save.
Clear the assignment and save to remove it. The same dialog also holds message tracker settings for that template. Other messages in the conversation still follow your usual inbox routing.

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Common problems

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FAQs

WhatsApp → Templates → Create New Template. Then pick Category. The how-to is on that type’s page, not here. Start from the Templates overview.
Open the template. Meta’s reason is in the details.
  • “Too promotional”: use a Marketing type, or strip offer language if it is meant to be Utility.
  • “Missing opt-out”: keep a STOP line in the footer on Custom marketing.
  • “Vague purpose”: say what the message is in the body.
  • Variables: add a sample for each one, and put text before the first variable.
Not in place. Duplicate this template, edit the copy, submit it under a new name.
Switch the channel in the picker, clear filters, and click refresh.