Who can use this?Use Product marketing so a customer can browse real catalogue items inside WhatsApp. It is not a photo carousel. It is not a product card you drop into an open inbox chat. Pick one format:
- Owners, Admins, and roles with WhatsApp Templates access.
- Needs a Cloud API WhatsApp channel. On-Premise channels cannot use this type.
- The channel must have a product catalogue connected.
- Catalogue message: one View catalog button. The customer opens your full catalogue in WhatsApp.
- Multi-product message: a curated list. The customer taps View items and sees the products you picked.
Plan Availability
Available on all Gallabox plans. Needs a Cloud API channel with a connected catalogue. Billed as a Marketing template on every send. See Message Credits.Create the template
Go to WhatsApp → Templates, click Create New Template, and pick Product marketing. Name it, pick the Channel and Language. Gallabox shows the catalogue connected to that number. Pick Catalogue message or Multi-product message, write the Message body, finish the format fields below, then click Submit for approval. Products live in Meta Commerce Manager. Gallabox does not store the inventory. Coexistence setups can also block Connect catalogue from the template screen. To duplicate, test, or send after approval, see Manage templates.Catalogue message
Keep Catalogue message selected. Optionally Select product for thumbnail. If you skip it, WhatsApp uses your first catalogue product’s image. Confirm the button reads View catalog.Multi-product message
Use this when you want a short list, not the whole shop. Add a text header. This format needs one. Add at least one section, then add products to it.
Section names are for you and for how WhatsApp groups the items. Keep them short, like
New arrivals or Size M.
The button is View items. You cannot change it.
Send it
After Approved, send it from a broadcast, a sequence, the inbox, or a bot. See After approval. Catalogue message opens the live catalogue connected to that number. Products you add or remove in Commerce Manager show up there. Multi-product message stores the product IDs you picked. WhatsApp loads the current name, image, and price from the catalogue when the customer opens it. To change which products are in the message, duplicate the template and pick a new set.FAQs
I see 'Product Marketing template is not supported for this channel'.
I see 'Product Marketing template is not supported for this channel'.
The number you picked is not on Cloud API. The form is locked until you switch that channel. Use Raise a ticket under the warning, or talk to support about moving the number.
It says no catalogue found for this channel.
It says no catalogue found for this channel.
The WhatsApp number has no catalogue linked. Open Catalog, Orders and Payments and connect one, then come back to Templates.
Can I mix this with a carousel of images?
Can I mix this with a carousel of images?
No. Carousel cards are images or videos you upload. Product marketing pulls items from the catalogue. Pick one type.