08 January: Broadcast - Retry Logic on Failure, activity log improvement, and more
Last updated
Last updated
Error 131049 - Meta has restricted the user from sending the marketing template for a period. To resolve this, we can retry the failed template using the broadcast retry.
Broadcast retry consists of two types: smart retry and manual retry. Smart retry allows for automatic retries over a selected period of up to 7 days. In manual retry, the first retry can be scheduled 12 to 24 hours later, while the second and third retries can be set for 6 to 24 hours.
When using the Manual Retry option, we can schedule up to three retry attempts for failed messages. For a broadcast initially set for 10:30 AM on January 8th, the retries would be as follows:
1. First retry: 24 hours later, on January 9th at 10:45 AM. 2. Second retry: 12 hours after that, on January 9th at 10:45 PM. 3. Third retry: another 12 hours later, on January 10th at 10:45 AM.
For optimal results, we recommend allowing a minimum of three days to maximize retry attempts. If the last retry which is the third retry also fails, the retry status will be elapsed.
Changing the activity status by the user or admin creates entries in the Activity log to monitor user actions with Active and Inactive Status.
The Conversation module now includes new formatting options: Monospace, Number List, Bullet List, and Block Quote. These options are also applicable to Canned Responses, and Bullet and Number List formats have been added to Template Messages.
For a numbered list, use 1. 2. 3. followed by a space. For bullet points, start a line with - followed by a space.
