11 June: SSO Design, Away Message Logic Enhancement & WhatsApp Field in Bot Connector
⚙️ Improvements
1. Enterprise SSO – Login & User Management Enhancements
We have refined the SSO login experience for enterprise users and improved visibility within Users & Roles:
A new “SSO” column is now displayed beside users who have SSO enabled.
If SSO is disabled for the account:
The “SSO” column will disappear
A “2FA” column will appear instead
These changes help admins easily identify the type of authentication active for each user.
2. Away Message – Triggered on First Message
We have updated the logic for Away Messages:
Previously, away messages were only triggered on the second message from the user.
Now, if a customer sends a message when the agent is unavailable, the away message will be triggered immediately on the first message.
This ensures a more responsive and informative user experience from the start.
3. Bot Connector – WhatsApp Number Field Made Optional
We have added more flexibility to the Bot Connector setup:
The WhatsApp phone number field, which is passed from HubSpot, is now an optional field in the Bot Connector.
This helps streamline setup in cases where the number isn’t mandatory.
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