# Gallabox CTWA FAQs

Explore how to streamline customer communication with Gallabox's Click-to-WhatsApp (CTWA) feature. Find answers to common questions about tracking, setting up, and optimizing your CTWA ads for sales and support below.

<details>

<summary><strong>What is CTWA feature?</strong></summary>

CTWA or Click-to-WhatsApp feature allows businesses to create links or buttons that enable users to initiate WhatsApp chats directly with the business, making it easy for customers to reach out.

</details>

<details>

<summary><strong>Can I track the performance of my CTWA links?</strong></summary>

Yes, you can track the performance of your CTWA links, including the number of clicks and conversations initiated. Gallabox provides analytics to help you assess the effectiveness of your CTWA campaigns.

</details>

<details>

<summary><strong>Do customers need to have my number saved in their contacts to use CTWA?</strong></summary>

No, one of the benefits of CTWA is that customers can start a WhatsApp chat without saving your number. This convenient feature makes it easier for customers to reach out to your business.

</details>

<details>

<summary><strong>Can CTWA be used for customer support or sales inquiries?</strong></summary>

Absolutely! CTWA is versatile and can be used for various purposes, including customer support, product inquiries, or initiating sales conversations.

</details>

<details>

<summary><strong>How can I measure the performance of CTWA links in Gallabox?</strong> </summary>

Gallabox offers analytics and insights to track the performance of your CTWA links, including metrics like click-through rates and conversion rates.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/ad-campaigns/gallabox-ctwa-faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.