> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/ad-campaigns/gallabox-ctwa-faqs.md).

# Gallabox CTWA FAQs

Explore how to streamline customer communication with Gallabox's Click-to-WhatsApp (CTWA) feature. Find answers to common questions about tracking, setting up, and optimizing your CTWA ads for sales and support below.

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<summary><strong>What is CTWA feature?</strong></summary>

CTWA or Click-to-WhatsApp feature allows businesses to create links or buttons that enable users to initiate WhatsApp chats directly with the business, making it easy for customers to reach out.

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<summary><strong>Can I track the performance of my CTWA links?</strong></summary>

Yes, you can track the performance of your CTWA links, including the number of clicks and conversations initiated. Gallabox provides analytics to help you assess the effectiveness of your CTWA campaigns.

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<summary><strong>Do customers need to have my number saved in their contacts to use CTWA?</strong></summary>

No, one of the benefits of CTWA is that customers can start a WhatsApp chat without saving your number. This convenient feature makes it easier for customers to reach out to your business.

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<summary><strong>Can CTWA be used for customer support or sales inquiries?</strong></summary>

Absolutely! CTWA is versatile and can be used for various purposes, including customer support, product inquiries, or initiating sales conversations.

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<summary><strong>How can I measure the performance of CTWA links in Gallabox?</strong> </summary>

Gallabox offers analytics and insights to track the performance of your CTWA links, including metrics like click-through rates and conversion rates.

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