# Gallabox Conversations Glossary

This Glossary provides definitions for key terms related to conversations in Gallabox. The glossary is organized alphabetically. 

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<summary><strong>AI Rewrite</strong></summary>

A feature that allows users to rewrite messages using artificial intelligence (AI).

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<summary><strong>Attach Files</strong></summary>

The ability to add files, such as images, videos, and documents, to customer messages.

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<summary><strong>Assigned conversation</strong></summary>

A conversation that has been assigned to a specific team member.

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<summary><strong>Canned Responses</strong></summary>

Pre-written messages that can be quickly inserted into conversations.

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<summary><strong>Chat Window</strong></summary>

The window where chat conversations take place.

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<summary>Compose Box</summary>

The text box where users can create messages for customer chat, include private notes, and mention team members.

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<summary><strong>Contact Tags</strong></summary>

Labels that can be applied to contacts to organize and track them.

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<summary><strong>Conversation filter</strong></summary>

A way to view only conversations that meet certain criteria, such as tag, status, or team member.

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<summary><strong>Conversation note</strong></summary>

A private note that can be added to a conversation to track its progress or share information with other team members.

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<summary><strong>Emojis</strong></summary>

Symbols and emoticons that can be used to add expression and personality to messages.

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<summary>Free entry point conversation</summary>

A free entry point conversation is opened

1. If a customer messages you via a [Click to WhatsApp Ad](https://docs.gallabox.com/~/changes/A8xmww5XU9i8x7QbfPLe/ad-campaigns/click-to-whatsapp-analytics) or Facebook Page Call-to-Action button, and you respond within 24 hours.&#x20;
2. If you do not respond within 24 hours, a free entry point conversation is not opened and you have to use a template to message the customer.&#x20;

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<summary><strong>Formatting</strong></summary>

The ability to format customer messages using bold, italics, strikethrough, and code.

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<summary><strong>GIF</strong></summary>

A short animated image that can be used to demonstrate a process or to add personality to a message.

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<summary><strong>Mention</strong></summary>

The act of notifying a Gallabox user about a customer conversation by using their name in a note.

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<summary><strong>New conversation</strong></summary>

&#x20;A conversation that has not yet been assigned to a team member or tagged.

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<summary><strong>Open conversation</strong></summary>

A conversation that is currently active and being handled by a team member.

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<summary><strong>Product Catalogue</strong></summary>

A list of products that can be shared with customers in a single message.

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<summary><strong>Record Audios</strong></summary>

The ability to record and send voice messages to customers.

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<summary><strong>Request Payments</strong></summary>

The ability to request payments from customers via WhatsApp.

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<summary>Saved Contact</summary>

A contact that has been saved in Gallabox.

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<summary>Session Messages</summary>

These are responses from your business to a customer, when a *customer **initiates*** a conversation with your business on WhatsApp.

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<summary><strong>Shared inbox</strong></summary>

A single inbox where all team members can view and manage conversations.

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<summary><strong>Team member</strong></summary>

A user who has been assigned access to a Gallabox account.

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<summary><strong>Translate</strong></summary>

A feature that allows users to translate incoming and outgoing messages into different languages.

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<summary><strong>Unsaved Contact</strong></summary>

A contact that has not yet been saved in Gallabox.

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<summary><strong>WhatsApp Templates</strong></summary>

Pre-approved messages that can be sent to customers using WhatsApp Business API. They are used to send a message on WhatsApp **to a contact who hasn't been in touch with your company before or who hasn't replied to an existing chat since at least 24 hours.**&#x20;

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