Gallabox WhatsApp Shop FAQs

What do I do if my WhatsApp Business API is not reflecting my e-commerce business correctly?

If your WhatsApp Business API is not accurately representing your e-commerce business, ensure that your catalog is updated with the latest products and services. Double-check the information in your catalog, including product details, images, and pricing. If the issue persists, connect with Gallabox support.

How can I troubleshoot issues with sending multi-product messages in my E-commerce business?

If you encounter difficulties with sending multi-product messages, verify that the catalog is correctly set up with a variety of products. Test different combinations of products to identify and resolve any potential issues. If the issue persists, review the META Support Page.

Is access to Facebook Business Manager necessary for this process?

Yes, make sure you have access to the Facebook Business Manager for the company.

Can I quickly access communication history related to an order?

Yes, there's a link to the corresponding conversation for quick access to communication history and additional context.