Review and Send Broadcast

Take control of your broadcast scheduling settings. Get insights into selected contacts and their details. Preview your message template and customize settings for compliance and quality.

Broadcast Scheduling Settings

You can see the number of contacts selected and the respective details here in this section

You can see the preview of the template on the right side of the screen. We display how the message will look for the first 20 contacts with all the dynamic variables appended.

Name

Put a name for your broadcast

Note:- Name is suggested along with the date and time, but it depends upon the user to choose either one of them or both

Schedule the Broadcast

Choose when you would like to send the broadcast - Broadcast immediately or schedule it in the later date and time.

Broadcast Custom Settings

1. Opt-In Preferences:

Messages will be sent exclusively to contacts who have actively chosen to receive marketing communications when you click the Toggle "ON". This ensures compliance with privacy regulations and respects the preferences of the recipients.

2. Quality Rating Warning:

A warning is issued to emphasize the importance of sending messages only to opted-in contacts. Sending messages to contacts who have opted out may negatively impact the quality rating of the sender.

3. Reply Settings (Optional):

Users have the option to configure reply settings. These settings come into play when the recipient clicks on a button or replies (swipes right) to the message. This provides a level of customization for managing responses and interactions.

4. Assign to:

You can assign the reply to a specific team member or assignee. This feature allows for effective delegation and collaboration within your team members.

5. Override Current Assignments:

The option to override current assignment allows you to reassign the conversation to an agent or a bot who is already connected with your customer.

Test Broadcast

Before even sending out the messages in bulk, you can test the template by clicking on "Test Broadcast"

• A pop-up will open upon clicking on the button, here you can provide up to 10 contact numbers along with their names to test the broadcast in a go.

• You can initiate the test messages by clicking on "Send Now"

You can check the box if you are sending the template message to the same set of contacts within a 24-hour cycle.

Cancel Broadcast

You can cancel the Broadcast and stop the message from going out to everyone in the contact list.

After sending out the Broadcast campaign, you can review the Broadcast Analytics and Report.

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Broadcast Analytics