Create WhatsApp Forms in Gallabox

Easily design Flows right in your Gallabox Account. No coding required - simply choose the elements from the Form Editor. Get started today!

Setting up flows in Gallabox simplify communication and automates tasks to meet your needs effectively. Create a WhatsApp Flow from scratch or use a predefined template.

Prefer watching than reading? Watch the below YouTube Video:

Prefer reading? Read the steps below:

Create & Publish a WhatsApp Flow using Pre-defined Templates

1. From your dashboard go to Flows in the left navigation. You can either click on the box in the left side or the button on the right side of window to create a New Flow.

1. Choose from the pre-defined templates available. Available Templates are Travel Booking Inquiry Form, Webinar Registration Form, Feedback Collection Form, General Inquiry Form, and Appointment Booking Form.

You can preview the how WhatsApp Flow will look to your customers on the right hand side of the window before using any Template.

1. After clicking on "Use this Template," the template builder will open. You can edit the components within the template. Use the "Add Content" button to add images, date pickers, multi-choice options, dropdowns, and opt-in choices among others. Click "Save as draft" after making your edits.

You can add upto 100 screens to a WhatsApp Flow. Each screen can include:

• Up to 3 Image components

• Up to 20 Single choice or Multi-choice components

• More than 20 Dropdown components

• Up to 5 Opt-in components

Maximum number of components per screen is 100

1. Your WhatsApp Flow Template draft will be saved. You can edit it again if needed. This will serve as the final revision before publishing.

1. To publish the draft of your WhatsApp Flow, click on Publish flow button on the right side of the window.

1. Published Flow can be shared via a Message Template or as a Canned Response or via Bot.

Build & Publish a WhatsApp Flow from Scratch

1. From your dashboard go to Flows in the left navigation. You can either click on the box in the left side or the button on the right side of window to create a New Flow.

1. Click on 'Build From Scratch' option. The Flow Builder will open for you to start creating your WhatsApp Flow.

Text Flow Components

Component	Description	Character Limit
Large Heading	Use this as a Heading for the Title on the Screen. Also known as Heading (H1).	80
Small Heading	Use this as a Sub - heading for the Screen if needed. Also known as Heading (H2).	80
Body	Use this to send a long message to your customers for introduction or any guidelines.	4096
Caption	Use this to add a disclaimer or similar content.	4096

Text Answer Flow Components

Component	Description
Text	Use this to allow your customers to share their opinion on the question. This is a short answer text box.
Passcode	Use this to allow your customers to authenticate their identity using one-time, alphanumeric codes.
Email	Use this to get the email of your customer.
Phone	Use this to get the phone number of your customer.
Number	Use this to get any numerical input from your customers.
Password	Used to ask for the password of their account.
Paragraph	Use this to allow your customers to share their opinion on the question. This is a short answer text box.
Date Picker	Allow customers to choose the date instead of typing it.

Media Flow Components

Component	Description
Single - Choice	Use this to allow customers to choose one option from various option provided.
Multi - Choice	Use this to allow customers to choose more than one option from various option provided.
Dropdown	Use this to allow customers to choose one option from various option provided.
Opt - in	Use this to get the permission from individuals to receive marketing communications

Selection Flow Components

Component	Description
Media	Make your WhatsApp Flow more appealing by adding an image of 300KB.

1. Once you are done adding the relevant components in your WhatsApp Flow, click on 'Save as draft' button on the right side of the window. It will save your current draft.

Make sure to add the name for the WhatsApp Flow and the category.

1. You can still edit after saving your draft. If no edits are needed, procced with Publishing the flow by clicking on the button on the right side of the window.

1. Published Flow can be shared via a Message Template or as a Canned Response or via Bot.

Share WhatsApp Flow

You can share the WhatsApp Flow using three methods in Gallabox:

Send WhatsApp Flow via WhatsApp Template

Send WhatsApp Flow via Canned Response

Send WhatsApp Flow via Bot

WhatsApp Flow Logs

You can view the responses for all the customers interacting with your published WhatsApp Flow under the 'Responses' tab.

Deprecate WhatsApp Flow

If in any case you would like to unpublish or deprecate a WhatsApp Flow, all you need to do is click on option 'Deprecate' as shown below.

Once you Deprecate a WhatsApp Flow, you won't be able to revert a WhatsApp Flow.