# Create WhatsApp Forms in Gallabox

Setting up flows in Gallabox simplify communication and automates tasks to meet your needs effectively. Create a WhatsApp Flow from scratch or use a predefined template. 

### Prefer watching than reading? Watch the below YouTube Video:

{% embed url="<https://youtu.be/AgKWvSNQet0>" %}

### Prefer reading? Read the steps below:

#### Create & Publish a WhatsApp Flow using Pre-defined Templates

1. From your dashboard go to Flows in the left navigation. You can either click on the box in the left side or the button on the right side of window to create a New Flow.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FwubWQBYptBtVZI0FZHqP%2FWhatsApp%20Flow%20in%20Gallabox.gif?alt=media&#x26;token=ca7c9d8e-ceb0-4a56-ae51-608912421b6b" alt=""><figcaption></figcaption></figure>

2. Choose from the pre-defined templates available. Available Templates are Travel Booking Inquiry Form, Webinar Registration Form, Feedback Collection Form, General Inquiry Form, and Appointment Booking Form.&#x20;

{% hint style="success" %}
You can preview the how WhatsApp Flow will look to your customers on the right hand side of the window before using any Template.
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FA30BUFaxkzoINsmOz8Oo%2FSelect%20the%20WhatsApp%20Flow%20Template.gif?alt=media&#x26;token=9a7f4788-1d76-41cf-891c-24792492e182" alt=""><figcaption></figcaption></figure>

3. After clicking on "Use this Template," the template builder will open. You can edit the components within the template. Use the "Add Content" button to add images, date pickers, multi-choice options, dropdowns, and opt-in choices among others. Click "Save as draft" after making your edits.

{% hint style="info" %}
You can add upto 100 screens to a WhatsApp Flow. Each screen can include:

* Up to 3 Image components
* Up to 20 Single choice or Multi-choice components
* More than 20 Dropdown components
* Up to 5 Opt-in components

**Maximum number of components per screen is 100**
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2F8lg1fIXWFxOrrnNzubY3%2FEdit%20the%20WhatsApp%20Flow%20Template.gif?alt=media&#x26;token=fe2ea225-5219-4515-b136-8eb6fb959b8a" alt=""><figcaption></figcaption></figure>

4. Your WhatsApp Flow Template draft will be saved. You can edit it again if needed. This will serve as the final revision before publishing.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FTpqAA9mcLWtmmrbZZlXS%2FWhatsApp%20Template%20draft.gif?alt=media&#x26;token=57f6027b-dbf6-416b-8407-1deebe459148" alt=""><figcaption></figcaption></figure>

5. To publish the draft of your WhatsApp Flow, click on Publish flow button on the right side of the window.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FxOU9ki3mgniRWcUawSls%2FPublished%20WhatsApp%20Flow.gif?alt=media&#x26;token=06455594-e362-4645-af2f-2aef5b44c89f" alt=""><figcaption></figcaption></figure>

6. Published Flow can be shared via a Message Template or as a Canned Response or via Bot.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FZ6Tp5PoAVgZniJoQ5jUv%2FShare%20WhatsApp%20Template.gif?alt=media&#x26;token=fe764a69-a4cf-4dc8-ad4c-0235a6189840" alt=""><figcaption></figcaption></figure>

#### Build & Publish a WhatsApp Flow from Scratch

1. From your dashboard go to Flows in the left navigation. You can either click on the box in the left side or the button on the right side of window to create a New Flow.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FwubWQBYptBtVZI0FZHqP%2FWhatsApp%20Flow%20in%20Gallabox.gif?alt=media&#x26;token=ca7c9d8e-ceb0-4a56-ae51-608912421b6b" alt=""><figcaption></figcaption></figure>

2. Click on 'Build From Scratch' option. The Flow Builder will open for you to start creating your WhatsApp Flow.&#x20;

{% tabs %}
{% tab title="Text Flow Components" %}

<table><thead><tr><th width="153">Component</th><th width="351">Description</th><th>Character Limit</th></tr></thead><tbody><tr><td>Large Heading</td><td>Use this as a Heading for the Title on the Screen. Also known as Heading (H1). </td><td>80</td></tr><tr><td>Small Heading</td><td>Use this as a Sub - heading for the Screen if needed. Also known as Heading (H2). </td><td>80</td></tr><tr><td>Body</td><td>Use this to send a long message to your customers for introduction or any guidelines.</td><td>4096</td></tr><tr><td>Caption</td><td>Use this to add a disclaimer or similar content. </td><td>4096</td></tr></tbody></table>
{% endtab %}

{% tab title="Text Answer Flow Components" %}

<table><thead><tr><th width="159">Component</th><th>Description</th></tr></thead><tbody><tr><td>Text</td><td>Use this to allow your customers to share their opinion on the question. This is a short answer text box. </td></tr><tr><td>Passcode</td><td>Use this to allow your customers to authenticate their identity using one-time, alphanumeric codes.</td></tr><tr><td>Email</td><td>Use this to get the email of your customer.</td></tr><tr><td>Phone</td><td>Use this to get the phone number of your customer.</td></tr><tr><td>Number</td><td>Use this to get any numerical input from your customers.</td></tr><tr><td>Password</td><td>Used to ask for the password of their account. </td></tr><tr><td>Paragraph</td><td>Use this to allow your customers to share their opinion on the question. This is a short answer text box. </td></tr><tr><td>Date Picker</td><td>Allow customers to choose the date instead of typing it. </td></tr></tbody></table>
{% endtab %}

{% tab title="Media Flow Components" %}

<table><thead><tr><th width="177">Component</th><th>Description</th></tr></thead><tbody><tr><td>Single - Choice</td><td>Use this to allow customers to choose one option from various option provided.</td></tr><tr><td>Multi - Choice</td><td>Use this to allow customers to choose more than one option from various option provided.</td></tr><tr><td>Dropdown</td><td>Use this to allow customers to choose one option from various option provided.</td></tr><tr><td>Opt - in</td><td>Use this to get the permission from individuals to receive marketing communications</td></tr></tbody></table>
{% endtab %}

{% tab title="Selection Flow Components" %}

<table><thead><tr><th width="152">Component</th><th>Description</th></tr></thead><tbody><tr><td>Media</td><td>Make your WhatsApp Flow more appealing by adding an image of 300KB. </td></tr></tbody></table>
{% endtab %}
{% endtabs %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FYFihNRAp3SOojPRiKPnR%2FFlow%20from%20Scratch.gif?alt=media&#x26;token=f2599bbb-cb7f-4ba5-b88f-278993752613" alt=""><figcaption></figcaption></figure>

3. Once you are done adding the relevant components in your WhatsApp Flow, click on 'Save as draft' button on the right side of the window. It will save your current draft.&#x20;

{% hint style="info" %}
Make sure to add the name for the WhatsApp Flow and the category.&#x20;
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FkbtFUiy5kpUoyVITUvPe%2FProduct%20Survey%20draft.gif?alt=media&#x26;token=703944a2-6825-4ab4-a672-07260cb0e68a" alt=""><figcaption></figcaption></figure>

4. You can still edit after saving your draft. If no edits are needed, procced with Publishing the flow by clicking on the button on the right side of the window.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FBYVux8h6djp39gSInWoM%2FPublish%20WhatsApp%20Flow.gif?alt=media&#x26;token=57592c4d-61d0-44b4-8f44-8f03ee81eeb3" alt=""><figcaption></figcaption></figure>

5. Published Flow can be shared via a Message Template or as a Canned Response or via Bot.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2F6NmyXN1pJXwyPZEbpabn%2FShare%20the%20WhatsAPp%20FLow.gif?alt=media&#x26;token=c8d4703f-42a0-4608-8a48-ff2ab558fff1" alt=""><figcaption></figcaption></figure>

#### Share WhatsApp Flow

You can share the WhatsApp Flow using three methods in Gallabox:&#x20;

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td><a href="../sending-a-whatsapp-form/send-whatsapp-form-in-a-message-template"><strong>Send WhatsApp Flow via WhatsApp Template</strong></a></td><td></td><td></td></tr><tr><td><a href="../../sending-a-whatsapp-form/send-whatsapp-form-in-a-message-template#share-whatsapp-flow-via-canned-response"><strong>Send WhatsApp Flow via Canned Response</strong></a></td><td></td><td></td></tr><tr><td><a href="../sending-a-whatsapp-form/send-whatsapp-form-in-a-bot"><strong>Send WhatsApp Flow via Bot</strong></a></td><td></td><td></td></tr></tbody></table>

#### WhatsApp Flow Logs

You can view the responses for all the customers interacting with your published WhatsApp Flow under the 'Responses' tab.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2F3SnXfsNvlg4QHESO7mBD%2FWhatsApp%20FLow%20responses.png?alt=media&#x26;token=2ac44914-c3a5-4b6c-a028-94a1631f95bc" alt=""><figcaption></figcaption></figure>

#### Deprecate WhatsApp Flow

If in any case you would like to unpublish or deprecate a WhatsApp Flow, all you need to do is click on option 'Deprecate' as shown below.

{% hint style="danger" %}
Once you Deprecate a WhatsApp Flow, you won't be able to revert a WhatsApp Flow.&#x20;
{% endhint %}

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FU2zUpk4vKk8rihj5oIo8%2Fdeprecate%20the%20WhatsApp%20Flow.gif?alt=media&#x26;token=99c3a2ea-8af5-4590-887d-1bd3025afc56" alt=""><figcaption></figcaption></figure>