Bot in Gallabox
Create personalized chatbots effortlessly with Gallabox! Whether starting from scratch or using our diverse templates, follow simple steps to craft engaging bots for impactful customer interactions.
Last updated
Create personalized chatbots effortlessly with Gallabox! Whether starting from scratch or using our diverse templates, follow simple steps to craft engaging bots for impactful customer interactions.
Last updated
Ready to explore the world of chatbot creation in Gallabox? Whether you're starting from scratch or leveraging our diverse templates, follow these simple steps to effortlessly craft, edit, and enhance your bots for impactful and engaging customer interactions. Let's dive in and master the art of chatbot creation!
You can create a Bot in Gallabox using three options - Build with AI, Use a Template, or Start from Scratch.
To build a bot with AI in Gallabox, you will have to provide a prompt or select from the use-cases provided.
Once the Bot is created, you have to personalize the flow adding your details, variables to store the data, and connectors to push the data to your CRM.
You can rename the bot flow, intent for the bot flow, and configure custom settings.
To build a Bot using the Templates, choose the template that resonates with your business. We have a plethora of templates segregated into Industries. Click on the the button Use for the any template. Select the option - Create your own bot from the Dropdown and click on Deploy.
To create a Bot from scratch, choose the option. In the side window, fill in the Bot Name, Configure the nudge for the bot, and custom configurations.
What if the contact didn't respond to the bot's questions?
Add the session out Time for the Bot in How long the bot can wait for reply?
Add the session Message for the Bot in What should the bot say to contact after the designated wait time?
Add the action once the Bot session expires in What should the bot do after the designated wait time?
You can choose from 8 actions: Assign Conversation to Users, Assign Conversation to Team, Assign Conversation to Contact Owner, Unassign Conversation, Resolve Conversation, Update Conversation Tag, Remove Conversation Tag, and Push to Sequence.
Custom Configurations
To accept the messages and send the messages in voice - Toggle On the Accept voice messages also as input option.
Once the bot is created, you can add multiple flows in any bot to create a well-flourished conversational chatbot.
Great! You have successfully created your first BOT! Let's see how to edit the bot details.
After creation of the bot, you can edit the details like the Bot Name, or the time you want the bot to wait for the response from the user after the last question you asked, or the message you want to share with the customer after the wait time, or the action you want the bot to do at the end of the conversation. Follow the below GIF to get an understanding.
To clone a bot, follow these steps:
Find the bot you wish to clone within your list of bots. Click on the 'Clone Bot' option for the bot you selected. The entire bot, including all its flows and settings, will be duplicated. The new bot will have 'copy of' prefixed to its name.
All connectors, templates, and actions are retained within the same account. All the flows in the duplicated bot will be in the draft state. You will have to publish them individually.
Log data and session data will be cleared in the cloned bot.
If the bot being cloned is a default bot, the cloned bot will not be marked as a default bot.
Copying a bot in Gallabox keeps its settings and data unchanged.
Logs provides an overview of different flows details like the flow name, associated intents, last published date, session completion statistics, and overall status. This summary allows users to track the performance and status of various flows within Gallabox.
When the Bot limit for the plan you are subscribed to has been reached and you would want more number of Bots in your account, reach out to the support team on support@gallabox.com.
"Voice" refers to a note recorded directly in WhatsApp, not an audio file like a song or an externally.
To enable the voice for your bot, check for the toggle under the Custom Configurations while creating a Bot.
Ask Location and Ask File cards can accept voice input. However, voice input will not be considered a valid response to the questions for these two nodes.
For the nodes mentioned below, voice will be transcribed, determined the matching option, select it, and then store that in the variable (if applicable). For any node not listed below, the voice will be transcribed and saved in the variable (if applicable).
You can also pose the question as a voice recording using the following ask nodes. The mentioned nodes will offer three options: Question as text, static voice, and dynamic voice. For the static voice option, users can record a voice note. With the dynamic voice option, users will type the text with a variable and select a voice from the dropdown, We will dynamically generate the content and send it to the customer as a voice message.
For the purpose of sending the voice note - you have to use Send Voice Card. In this card, there will be two options - static voice, dynamic voice. For the static voice option, users can record a voice note. With the dynamic voice option, users will type the text with a variable and select a voice from the dropdown, We will dynamically generate the content and send it to the customer as a voice message.
If the bot accepts voice input, it will match the intent for the flow using the transcribed voice input.
