Wait for order

Who can use this Card?

• Gallabox Users having permission to either build and deploy bots or manage bots.

• Available on Scale and Pro Plans.

Overview

The Wait for Order card helps to simplify the ordering process in your bot flows. It allows you to gather information before placing an order and save it in variables, leading to more personalized and efficient interactions with customers. This card also makes sure that the information collected remains available even after the order is completed.

Key features

1. The node will wait for a customer's order message.

2. If no order is received within the specified drop-off time, the flow will drop - off as per the bot flow configuration.

3. The node will automatically populate the session.cart.items and session.cart.amount variables, providing information about the items and total cost in the cart. The variable session.cart.items will be an object which include all the items you have put in the cart and session.cart.amount will show the cart amount.

Configuration options

1. Customize the message prompting the customer to place their order.

2. Add Validation settings - Specify the number of attempts to validate the order before proceeding, customize the message sent to the customer if their order is invalid, and choose the action to take if the order is invalid: Drop from the bot, Skip the question, Proceed to Fallback.

3. Save and use this Card in your bot flow.