# Compose Box
The compose box is intended for Gallabox users to create messages for customer chat, include private notes, and mention team members.
The below screenshot displays how a **Compose Box** looks inside Conversations. You can either send a Response to the customer using [**Reply** ](#reply)or you can [**mention** ](#mention)Gallabox user in a private message using [**Notes**](#notes).
### Reply
Apart from sending a [session message](#user-content-fn-1)[^1] or [WhatsApp Template](#user-content-fn-2)[^2] (in case of first Interaction), you can add enclose [attachments](#attach-files), [Emojis](#emojis), [Format the text](#formatting), choose from the [Canned Response](#canned-responses), [Send WhatsApp templates](#whatsapp-templates), [rewrite using AI](#ai-re-write), and [translate](#translate) the message in your customers' language.
Product Catalogue
With Gallabox, you can search for products by their names, making it super convenient. You can share up to 30 products in one message. Whether you're showcasing a single item or a whole collection, we've got you covered for a smooth shopping experience.
Attach Files
You can quickly find your recently used files with the 'Use Recent Files' feature and easily add new ones with 'New Upload.'
Request Payments
You can easily request payments via WhatsApp. You choose the payment amount in USD, INR, EUR, and AED. Include a personal note to your payment request message to convey the purpose of the payment.
Record Audios
The "Record Audio" feature allows you to capture and send voice messages in your conversations.
Emojis
Add Emojis with your text message to make the content **more engaging and visually appealing.**
Formatting
You can format your content **Bold**, *Italic*, ~~Strikethrough~~, and paste a `code` within a message.
* Use **Bold** and *Italics* to highlight important words and phrases.
* Use ~~strikethrough~~ to cross out text, such as a discount offer or a change of plans.
* Paste `code` within a message to make it more engaging.
Canned responses
Canned responses can be used to save time and improve efficiency. They are typically used to answer frequently asked questions or to provide customers with standard information.
WhatsApp Templates
WhatsApp templates are pre-approved messages that can be used to send updates, alerts, and other important information to customers. They can be customized to include specific information, such as the customer's name, order number, or appointment time making them more relevant and engaging for customers.
[Learn more](https://docs.gallabox.com/basic-modules/whatsapp-template-guidelines) on how you can create WhatsApp Templates in Gallabox.
AI Re-Write
Use AI to rewrite text in a different way to make the text shorter or longer, to improve its grammar & clarity, or to change its tone.
You can:
1. **Change Tone** of the text: You can choose from **Professional**, **Friendly**, and **Humorous** tone for your text message.
2. Do **Spell & Grammar Check** of the text: Check the text message's Grammar and spelling to maintain professionalism with your customers.
3. **Make the text shorter**: You can make your text message short and crisp using this option.
4. **Make the text longer**: Use this option to make your content descriptive.
5. **Simplify Sentence**: Simply your text message for your customers to understand better.
The Quick AI-Rewrite button is positioned close to the Send button for better visibility.
**The AI-Rewrite will be enabled once you input three words.**
Translate
Translate the text from your native language to customer's native language with AI translate.
You can also [translate ](#user-content-fn-3)[^3]the incoming message directly in the chat box. Follow the below GIF.
**Make sure you have** [**selected**](https://docs.gallabox.com/account-management/user-details#5.-language) **your Native Language for the Account.**
You can also view the source language for the translated message in the message info.
### Trigger Bot
**Prefer a visual explanation?** Watch the video below.
{% embed url="" %}
**Prefer a written explanation?** Read the text below.
Gallabox provides users with the capability to trigger bots directly from the compose box. This feature streamlines workflows, enhances productivity, and ensures seamless integration of automated responses into your conversations. You can trigger Bot right from your compose box in two ways:
1. Using the Bot Trigger icon
2. Using Reply to Config
3. Use Button Payloads
#### **Accessing the Bot Trigger Icon:**
Within the compose box interface, users will find a dedicated icon for triggering bots. This icon is conveniently located for easy access during message composition. A flow has to be selected which you want to trigger, the conversation will get assigned to bot and flow will be triggered.
{% hint style="info" %}
Note:
1. Recently created 25 flows will show in the list. You can search the other flows using the search bar.
2. Flow will be listed within the respective bots, after selecting a flow, the user can trigger the bot flow.
3. Once a flow is triggered, all the cards from the flow will be triggered without any intent.
{% endhint %}
#### **Accessing the Reply to Config**
When you are sending a Template, under Advanced options, you will see ***Reply to Config Settings***. You can *Assign* the conversation to any Bot flow.
{% hint style="info" %}
The chat will be assigned to you and will be moved to MINE tab.
{% endhint %}
#### Button Payloads
In your WhatsApp Templates, if you've incorporated buttons, the payload serves as a trigger or intent for a Bot flow, activating the Bot upon selection. Follow the below GIF to add the payload for a button.
### **Notes & Mention**
**Prefer a visual explanation?** Watch the video below.
{% embed url="" %}
**Prefer a written explanation?** Read the text below.
Gallabox's note-taking tool works like your modern-day sticky notes, a helpful way to attach internal comments or context to customer conversations. Notes enhance your understanding of the customer's concern and enable smooth collaboration across teams.
{% hint style="info" %}
These notes are **internal-only**, meaning your customers never see them. They appear in a **yellow text bubble** to distinguish them from chat messages.
{% endhint %}
When you mention a teammate using `@name` in a note, that conversation becomes visible in their [**Mention Inbox**](https://docs.gallabox.com/inboxes#mentions-inbox), allowing for quick and efficient handovers.
You can also:
* Mention multiple teammates in a single note
* Remove mentions from a chat if they’re no longer relevant
To make it even easier to access and manage notes, Gallabox now offers a **Note Drawer** — a panel that opens from the side of your screen and displays all notes from a conversation in one view.
To view:
* Inside the **Conversation Inbox**, click the **three-dot menu** (⋮) on the top right. Choose **"View Notes."**
* The drawer will slide in from the right, showing a list of all notes related to that conversation.
* Click any note to **jump to its original location** in the chat — it’ll be highlighted briefly for easy reference.
* The drawer stays open even if you switch between the **message** and **note** composers.
### Receive and send reactions on Cloud API
Users can express their feelings, opinions, and responses to messages using predefined reactions like thumbs-up, thumbs-down, emojis, or other interactive options.
Hover to the Add reaction in the conversation pane to pick an emoji.
To remove the reaction you can click on the reaction on the message.
[^1]: These are **responses** from your business to a customer, **when a *****customer initiates*** a conversation with your business on WhatsApp.
[^2]: These are used to send a message on WhatsApp **to a contact who hasn't been in touch with your company before or who hasn't replied to an existing chat since at least 24 hours.**
[^3]: Translate into your language.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.gallabox.com/conversations/compose-box.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
[Learn more](https://docs.gallabox.com/basic-modules/whatsapp-template-guidelines) on how you can create WhatsApp Templates in Gallabox.
You can:
1. **Change Tone** of the text: You can choose from **Professional**, **Friendly**, and **Humorous** tone for your text message.
2. Do **Spell & Grammar Check** of the text: Check the text message's Grammar and spelling to maintain professionalism with your customers.
3. **Make the text shorter**: You can make your text message short and crisp using this option.
4. **Make the text longer**: Use this option to make your content descriptive.
5. **Simplify Sentence**: Simply your text message for your customers to understand better.
The Quick AI-Rewrite button is positioned close to the Send button for better visibility.
**The AI-Rewrite will be enabled once you input three words.**
You can also [translate ](#user-content-fn-3)[^3]the incoming message directly in the chat box. Follow the below GIF.
**Make sure you have** [**selected**](https://docs.gallabox.com/account-management/user-details#5.-language) **your Native Language for the Account.**
You can also view the source language for the translated message in the message info.
{% endhint %}
When you mention a teammate using `@name` in a note, that conversation becomes visible in their [**Mention Inbox**](https://docs.gallabox.com/inboxes#mentions-inbox), allowing for quick and efficient handovers.
