Compose Box
Enhance productivity with features like triggering bots, attaching files, using emojis, and more.
Last updated
Enhance productivity with features like triggering bots, attaching files, using emojis, and more.
Last updated
The compose box is intended for Gallabox users to create messages for customer chat, include private notes, and mention team members.
The below screenshot displays how a Compose Box looks inside Conversations. You can either send a Response to the customer using Reply or you can mention Gallabox user in a private message using Notes.
Apart from sending a or (in case of first Interaction), you can add enclose attachments, Emojis, Format the text, choose from the Canned Response, Send WhatsApp templates, rewrite using AI, and translate the message in your customers' language.
Translate the text from your native language to customer's native language on a click.
You can also the incoming message directly in the chat box. Follow the below GIF.
Make sure you have selected your Native Language for the Account.
You can also view the source language for the translated message in the message info.
Prefer a visual explanation? Watch the video below.
Prefer a written explanation? Read the text below.
Gallabox provides users with the capability to trigger bots directly from the compose box. This feature streamlines workflows, enhances productivity, and ensures seamless integration of automated responses into your conversations. You can trigger Bot right from your compose box in two ways:
Using the Bot Trigger icon
Using Reply to Config
Use Button Payloads
Within the compose box interface, users will find a dedicated icon for triggering bots. This icon is conveniently located for easy access during message composition. A flow has to be selected which you want to trigger, the conversation will get assigned to bot and flow will be triggered.
Note:
Recently created 25 flows will show in the list. You can search the other flows using the search bar.
Flow will be listed within the respective bots, after selecting a flow, the user can trigger the bot flow.
Once a flow is triggered, all the cards from the flow will be triggered without any intent.
When you are sending a Template, under Advanced options, you will see Reply to Config Settings. You can Assign the conversation to any Bot flow.
The chat will be assigned to you and will be moved to MINE tab.
In your WhatsApp Templates, if you've incorporated buttons, the payload serves as a trigger or intent for a Bot flow, activating the Bot upon selection. Follow the below GIF to add the payload for a button.
Prefer a visual explanation? Watch the video below.
Prefer a written explanation? Read the text below.
Gallabox's note-taking tool is similar to your modern-day sticky notes, serving as a valuable resource for users. This feature helps Gallabox users' to attach notes to customer conversations, enhancing your grasp of the customer's concern. This feature fosters improved communication and cooperation among Gallabox users, resulting in a more seamless handover process.
Notes are internal and cannot be viewed by your customer. They are shown in a yellow text bubble to differentiate between messages.
Once you mention a Gallabox users' using @name in Notes, the chat will be visible in their Mention Inbox for a smooth collaboration.
It is possible to mention multiple individuals within the Notes section.
You can remove the Mentioned users (your teammates) from the Chat.
Users can express their feelings, opinions, and responses to messages using predefined reactions like thumbs-up, thumbs-down, emojis, or other interactive options.
Hover to the Add reaction in the conversation pane to pick an emoji.
To remove the reaction you can click on the reaction on the message.
