Compose Box
Enhance productivity with features like triggering bots, attaching files, using emojis, and more.
The compose box is intended for Gallabox users to create messages for customer chat, include private notes, and mention team members.
The below screenshot displays how a Compose Box looks inside Conversations. You can either send a Response to the customer using Reply or you can mention Gallabox user in a private message using Notes.
Reply
Apart from sending a or (in case of first Interaction), you can add enclose attachments, Emojis, Format the text, choose from the Canned Response, Send WhatsApp templates, rewrite using AI, and translate the message in your customers' language.
Product Catalogue
With Gallabox, you can search for products by their names, making it super convenient. You can share up to 30 products in one message. Whether you're showcasing a single item or a whole collection, we've got you covered for a smooth shopping experience.
Attach Files
You can quickly find your recently used files with the 'Use Recent Files' feature and easily add new ones with 'New Upload.'
Request Payments
You can easily request payments via WhatsApp. You choose the payment amount in USD, INR, EUR, and AED. Include a personal note to your payment request message to convey the purpose of the payment.
Record Audios
The "Record Audio" feature allows you to capture and send voice messages in your conversations.
Canned responses
Canned responses can be used to save time and improve efficiency. They are typically used to answer frequently asked questions or to provide customers with standard information.
WhatsApp Templates
WhatsApp templates are pre-approved messages that can be used to send updates, alerts, and other important information to customers. They can be customized to include specific information, such as the customer's name, order number, or appointment time making them more relevant and engaging for customers.
Learn more on how you can create WhatsApp Templates in Gallabox.
AI Re-Write
Use AI to rewrite text in a different way to make the text shorter or longer, to improve its grammar & clarity, or to change its tone.
You can:
Change Tone of the text: You can choose from Professional, Friendly, and Humorous tone for your text message.
Do Spell & Grammar Check of the text: Check the text message's Grammar and spelling to maintain professionalism with your customers.
Make the text shorter: You can make your text message short and crisp using this option.
Make the text longer: Use this option to make your content descriptive.
Simplify Sentence: Simply your text message for your customers to understand better.
The Quick AI-Rewrite button is positioned close to the Send button for better visibility.
The AI-Rewrite will be enabled once you input three words.
Translate
Translate the text from your native language to customer's native language on a click.
You can also the incoming message directly in the chat box. Follow the below GIF.
Make sure you have selected your Native Language for the Account.
You can also view the source language for the translated message in the message info.
Trigger Bot
Prefer a visual explanation? Watch the video below.
Prefer a written explanation? Read the text below.
Gallabox provides users with the capability to trigger bots directly from the compose box. This feature streamlines workflows, enhances productivity, and ensures seamless integration of automated responses into your conversations. You can trigger Bot right from your compose box in two ways:
Using the Bot Trigger icon
Using Reply to Config
Use Button Payloads
Accessing the Bot Trigger Icon:
Within the compose box interface, users will find a dedicated icon for triggering bots. This icon is conveniently located for easy access during message composition. A flow has to be selected which you want to trigger, the conversation will get assigned to bot and flow will be triggered.
Accessing the Reply to Config
When you are sending a Template, under Advanced options, you will see Reply to Config Settings. You can Assign the conversation to any Bot flow.
Button Payloads
In your WhatsApp Templates, if you've incorporated buttons, the payload serves as a trigger or intent for a Bot flow, activating the Bot upon selection. Follow the below GIF to add the payload for a button.
Notes & Mention
Prefer a visual explanation? Watch the video below.
Prefer a written explanation? Read the text below.
Gallabox's note-taking tool works like your modern-day sticky notes, a helpful way to attach internal comments or context to customer conversations. Notes enhance your understanding of the customer's concern and enable smooth collaboration across teams.
These notes are internal-only, meaning your customers never see them. They appear in a yellow text bubble to distinguish them from chat messages.
When you mention a teammate using @name in a note, that conversation becomes visible in their Mention Inbox, allowing for quick and efficient handovers.
You can also:
Mention multiple teammates in a single note
Remove mentions from a chat if they’re no longer relevant
To make it even easier to access and manage notes, Gallabox now offers a Note Drawer — a panel that opens from the side of your screen and displays all notes from a conversation in one view.
To view:
Inside the Conversation Inbox, click the three-dot menu (⋮) on the top right. Choose "View Notes."
The drawer will slide in from the right, showing a list of all notes related to that conversation.
Click any note to jump to its original location in the chat — it’ll be highlighted briefly for easy reference.
The drawer stays open even if you switch between the message and note composers.
Receive and send reactions on Cloud API
Users can express their feelings, opinions, and responses to messages using predefined reactions like thumbs-up, thumbs-down, emojis, or other interactive options.
Hover to the Add reaction in the conversation pane to pick an emoji.
To remove the reaction you can click on the reaction on the message.
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