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Canned Responses

What are Canned Responses?

Canned Responses are pre-designed message templates that you and your team can easily access. No need to repeatedly type out the same message from scratch.
If you have commonly used messages, save them as canned responses for quick use whenever necessary. These responses allow you to:
  • Attach files, such as images or documents.
  • Incorporate emojis for a touch of expression.
  • Personalize the message by using variables.
  • Add buttons for seamless and rapid customer interaction.

Create a Canned Response

  1. 1.
    Select Canned Responses under Settings. Click on + Add New Canned Response to open the editor.
  1. 2.
    To create a Canned Response in Gallabox, provide the name for the Canned Response. Select the channel type as WhatsApp and write the response in Message Box. Click on Add Canned Response to add to the list of Canned Responses.
  • Name: This field allows you to assign a name to your canned response, making it easier for you to identify and utilize it in the future.
  • Channel Type: Here, you specify the channel for which the canned response is intended. In this case, "WhatsApp" is selected as the channel type.
  • Message: This is where you compose the actual text of the canned response. The character limit is 1024, providing ample space for your response.
  • Buttons (Optional): You have the option to include interactive buttons along with your canned response. These buttons can be used to guide the conversation or allow the recipient to take specific actions. Including buttons is optional, and you can choose whether to add them or not.
Last modified 1mo ago