Ask Address
Make it convenient for businesses in Singapore and India to collect customer addresses with the Ask Address feature. Craft a clear and reassuring Header Text to ensure customer safety.
Last updated
Make it convenient for businesses in Singapore and India to collect customer addresses with the Ask Address feature. Craft a clear and reassuring Header Text to ensure customer safety.
Last updated
This feature is only available for businesses based in Singapore and their Singapore customers, and businesses based in India and their India customers.
The Ask Address card is designed to make it easy for companies to get their customer's addresses for shipping, mailing, or location verification.
Learn the basics of the Ask Text Card to make the process of asking the customer's location easier.
In the Header Text, you can craft a concise and welcoming message that immediately informs the customer of the purpose. This should be short, clear, and reassuring to ensure the customer feels safe in providing their address.
Example:
"Your Address will be safe with us"
This is the space which will inform users about your intention of asking their address.
Example:
"Kindly provide your address to help us deliver your selected products at your doorstep."
The footer in a message provides important secondary information. In most of the WhatsApp Templates, it offers an option to unsubscribe from messages.
Example:
Text STOP to unsubscribe from messages.
If you already have your customer's address, you can pre-fill the address using variables for them to double check and confirm that address.
The user's address input can be stored in a variable named address.
You throw errors in the address fields if you feel that the customer might have provided the details wrong and WhatsApp will prevent the customer from submitting the address until the issue(s) are/is resolved.
Attempt: Specifies the number of attempts allowed for a user to provide valid input.
Validation Error Message: Optional field to enter a custom error message displayed when user input fails validation.
Action on Invalid Response: Defines the action to be taken when the user provides invalid input.
Be transparent about why you're collecting the address and how it will be used.
Respect customer privacy and ensure you comply with data protection regulations.
Provide an option for customers to skip the address collection if it's not mandatory.
Ensure the address input is as user-friendly as possible, supporting autofill and verification to minimize errors.
