Gallabox Broadcast FAQs
Get answers to common questions about Gallabox's Broadcast feature. Troubleshoot delivery issues and improve engagement with our helpful FAQs.
Discover answers to frequently asked questions (FAQs) about using Gallabox's Broadcast feature. Whether you're facing delivery issues or looking to enhance engagement, these FAQs provide insights into optimizing your broadcasting experience.
Can I personalize Broadcast messages for each recipient?
Yes, you can! Gallabox allows you to personalize Broadcast messages by including variables in your message content. For example, you can address each recipient by name, making your messages more engaging and relevant.
Possible reasons for why we aren't able to send messages to all selected contacts via broadcast
There are two scenarios for this issue:
First, if the Marketing opt-in toggle is enabled, some customers may not have opted in to receive marketing messages from your business.
Second, if you have uploaded an audience via Google Sheets, some contacts may have errors (like some contacts having country code and some not), making them invalid and ineligible for broadcast.
Can I schedule a Broadcast for a specific time?
Yes, you can. When creating a Broadcast message, you can schedule it to be sent at a specific date and time, ensuring it reaches your audience at the right moment.
Can I track the performance of my Broadcast messages?
Yes, Gallabox provides analytics to track the performance of your Broadcast messages, including delivery, open rates, and more.
Why do some recipients not receive my Broadcast messages?
There could be various reasons, such as recipients opting out of receiving messages from you, or issues with their phone numbers. It's essential to review the Broadcast analytics for insights.
My Broadcast message was marked as spam. How can I avoid this?
To prevent Broadcast messages from being marked as spam, make sure your content is relevant and follows META guidelines. Avoid sending excessive messages to the same recipients.
Can I resend Broadcast messages to recipients who didn't receive them the first time?
Yes, you can resend Broadcast messages to recipients who didn't receive them initially. Review your analytics to identify issues and improve delivery.
What should I do if recipients report my Broadcast as unwanted or spam?
If recipients report your Broadcast message as spam, take it seriously and ensure your messages comply with META's policies to avoid future issues.
I accidentally sent the wrong message in a Broadcast. Can I undo it?
Unfortunately, once a Broadcast is sent, it cannot be undone. Double-check your messages before sending to avoid such situations.
Why are my Broadcast messages taking a long time to deliver?
Delivery times can vary based on factors like the recipient's network and location.
Can I include multimedia elements like images or videos in Broadcast messages?
Yes, you can include multimedia elements in Broadcast messages to make them more engaging and informative.
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