Efficiently using inbox

Optimize the Inbox with Chat Filtering, efficient message searches, and Quick Contact Views. Search chats and view contact info. Get detailed insights into message status, source, and more.

We will delve into the essential features that make optimizing the Inbox a breeze: Chat Filtering, efficient message searches, and the convenience of Quick Contact Views.

Filter conversations

On the top left side, you also have the option to sort out what type of chats you would like to see:

Available inboxes to filter are:

• Open - Shows ALL chats apart from the Unassigned Inbox chats.

• Unread - Chats that have not read yet or are under the Unassigned Inbox.

• Resolved - Chats that are resolved after providing correct resolution to customer's issues.

Filter by Tags

It is possible to filter Open, Resolved, and Unread Chats according to a specific conversation tags associated with them.

Filter by Assign to

You can sort your chats Gallabox User wise and see how many chats every Gallabox user is working on.

Filter by Channel

You can see all Resolved, Open, or Unread Chats Wise. If you have more than 1 connected with Gallabox, this filter will be useful.

Search Chat

Search any message within the customer's chat utilizing this button.

Contact View

You can see the contact information for the customer who you are conversing with. Gallabox allows you to edit or change the information like email address, or Contact Tags or any other field while you are in the middle of providing a solution to your customers.

Message Info

Gallabox provides an extensive look into WhatsApp message details, including message status, source, and error handling. This feature is essential for businesses to manage communications and troubleshoot efficiently.

Message Tracking and Details

Gallabox offers detailed insights into each message's status, source, send time, delivery time, and read status, empowering users with valuable information to monitor and manage their communications effectively.

• Message Status: Indicates the current status of the message, such as Sent, Delivered, or Read.

• Message Source: Identifies the origin of the message, providing clarity on its source, whether it's from a Sequence, Broadcast, API, Bot, Integration, or manual agent sending via conversation.

• Send Time: Displays the timestamp indicating when the message was sent.

• Delivered Time: Indicates the timestamp when the message was successfully delivered to the recipient.

• Read Status: Indicates whether the message has been read by the recipient.

You can also view the source language for the translated message in the message info.

Error Handling and Resolution

In cases where messages encounter errors preventing their delivery, Gallabox provides comprehensive error handling features to diagnose and resolve issues promptly.

• Message Source: Identifies the source of the message, aiding in pinpointing the origin of the error.

• Message Status: Highlights the status of the message, indicating if it failed to be delivered.

• Remarks: Offers additional context or remarks related to the error, providing insight into the nature of the issue.

• Error Description from META: Provides specific error descriptions retrieved from Gallabox's metadata, offering clarity on the underlying problem.

• Possible Solutions: Offers guidance and recommended solutions for resolving the message error, helping users address issues efficiently.

Tabular View or Conversation Report

The Conversation Report in Gallabox provides a clear, organized view of all your WhatsApp chats. It helps you quickly identify issues, manage conversations efficiently, and improve overall response performance.

Here’s how Gallabox makes chat management easier:

• Unified View: See all your conversations in one place for easier tracking and navigation.

• Advanced Filters: Quickly find specific chats using filters like date, status, or assignment.

• Tags: Categorize chats with custom tags based on topic, priority, or customer type.

• Assigned To: Filter conversations by the assigned team member or bot for better coordination.

• Chat Status: Easily switch between open and closed chats to stay on top of active discussions.

• Sort by Date: Arrange chats by the latest or oldest messages for quick follow-ups.

• Bulk Actions: Select multiple chats to assign to users or bots, or mark them as resolved—all in one go.

This structured view ensures your team can stay organized, act faster, and never miss an important conversation.