# Gallabox WhatsApp Forms Overview

## Welcome to WhatsApp Flows!

Flows, a feature on Gallabox, lets you use focused workflows on WhatsApp. This enhances the way your customers interact.

Through Flows, you can:

1. Introduce input forms, facilitating processes like appointment scheduling.
2. Develop guided workflows that seamlessly navigate users through multiple screens, ideal for tasks like product orders.

<figure><img src="/files/xIwjtPGGbr0PkUy3nvcj" alt=""><figcaption></figcaption></figure>

Flows empower businesses to provide a more immersive and interactive user experience. This enhanced experience allows customers to accomplish tasks swiftly on WhatsApp, eliminating the need to switch to other applications or visit external websites.<br>

## **Understanding Flows on WhatsApp Business Platform**

Flows, an integral feature which revolutionizes the development and deployment of task-centric workflows on WhatsApp. This innovation significantly elevates the quality of interactions between customers and businesses.

WhatsApp Flows empower businesses to:

1. **Design Customized Journeys:** Businesses can create, design, and customize their unique customer journeys, enhancing chatbot and AI agent solutions for comprehensive end-to-end experiences.
2. **Enhance User Interactions:** For users, Flows improve interactions with businesses on WhatsApp, streamlining task completion and reducing drop-offs compared to alternative channels.
3. **Optimize Business Outcomes:** For businesses, leveraging Flows translates to improved engagement and completion rates, ultimately leading to enhanced business outcomes.

## Leveraging Flows

Flows are tailored for form-based scenarios. You can use Flows to accomplish various tasks with your customers, such as:

* Lead generation
* Appointment booking
* Registration, Sign up, and Sign in
* Customer support and feedback

and more...

{% hint style="info" %}
We'll keep expanding Flows capabilities to unlock additional use cases in the future.
{% endhint %}

### **Sign Up**

<figure><img src="/files/4MArhPJ95kCnZfQjOHrm" alt=""><figcaption></figcaption></figure>

### **Appointment Booking**

<figure><img src="/files/utTlDVVCx1bUhwTAvGFi" alt=""><figcaption></figcaption></figure>

## Flow Configuration and Usage

Flows are linked from a Call to Action (CTA) in a message. They consist of:

* Screens: Users access the initial screen by tapping the Flows CTA, moving through multiple screens until completion.
* Layouts: Define how components are presented within a Flow, offering a structured look and feel.
* Components: Display information using Text, Images, and Embedded links. Create input fields with Text Inputs, Dropdowns, Checkboxes, Radio Buttons, Opt-in, and Date Pickers.

{% hint style="success" %}
Flows can be sent as Business Initiated Messages or standard messages.
{% endhint %}


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