> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/whatsapp-shop/gallabox-whatsapp-shop-faqs.md).

# Gallabox WhatsApp Shop FAQs

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<summary><strong>What do I do if my WhatsApp Business API is not reflecting my e-commerce business correctly?</strong></summary>

If your WhatsApp Business API is not accurately representing your e-commerce business, ensure that your catalog is updated with the latest products and services. Double-check the information in your catalog, including product details, images, and pricing. If the issue persists, connect with Gallabox support.

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<summary><strong>How can I troubleshoot issues with sending multi-product messages in my E-commerce business?</strong></summary>

If you encounter difficulties with sending multi-product messages, verify that the catalog is correctly set up with a variety of products. Test different combinations of products to identify and resolve any potential issues. If the issue persists, review the [META Support Page](https://www.facebook.com/business/help/2041876302542944?id=725943027795860).

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<summary><strong>Is access to Facebook Business Manager necessary for this process?</strong></summary>

Yes, make sure you have access to the Facebook Business Manager for the company.

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<summary><strong>Can I quickly access communication history related to an order?</strong></summary>

Yes, there's a link to the corresponding conversation for quick access to communication history and additional context.

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