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  • Welcome to Gallabox Docs
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      • Conversion Events
    • Bot Connectors
      • Connect your system with the WhatsApp chat bot using API
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Send payment links via WhatsApp chatbot using Razorpay integration
      • Send your WhatsApp data to Zoho CRM using Chatbot
      • Connect Shopify and WhatsApp to collect orders using chatbot
      • Send your WhatsApp data to HubSpot using Chatbot
      • Send your WhatsApp data to Zoho Bigin using Chatbot
      • Send your WhatsApp data to Leadsquared using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in Gallabox Chatbot
      • Zoom WhatsApp Integration - How to enable webinar registration on WhatsApp
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send payment links via WhatsApp chatbot using PhonePe
      • Send Payment links via WhatsApp Chatbot using Stripe
      • Enhance Chatbot with ElevenLabs AI Voice Synthesis
      • Send your WhatsApp data to Pipedrive CRM using Chatbot
      • Send your WhatsApp data to PetPooja using Chatbot
    • Set up Default Bot
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    • Gallabox Broadcast
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    • Gallabox Broadcast FAQs
  • đŸ”ĸWHATSAPP DRIP CAMPAIGNS
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Setup
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • Gallabox WhatsApp Drip Marketing FAQs
  • 📈AD CAMPAIGNS
    • CTWA in Gallabox
    • Create your Campaign
    • Click To WhatsApp Analytics
    • CAPI Integration
    • Gallabox CTWA FAQs
  • 🛒WHATSAPP SHOP
    • Gallabox WhatsApp Shop Overview
    • Connect the Catalog with Meta
    • Connect Catalog with Gallabox
    • WhatsApp Order Summary
    • Gallabox WhatsApp Shop FAQs
  • đŸĒ™PAYMENTS
    • Gallabox Native Payments Overview
    • Establish Connection
    • Sending Payment Links
    • Tracking Payments
    • Gallabox Native Payment FAQs
  • 🔃WhatsApp Forms
    • Gallabox WhatsApp Forms Overview
    • Create WhatsApp Forms
      • Create WhatsApp Forms in Gallabox
      • Create WhatsApp Forms with Template Builder
      • Create WhatsApp Forms using JSON
    • Sending a WhatsApp Form
      • Send WhatsApp Form in a Message Template
      • Send WhatsApp Form in a Bot
    • Receiving Response of WhatsApp Forms
    • Best Practices for WhatsApp Forms
    • Gallabox WhatsApp Forms FAQS
  • â„šī¸WHATSAPP CHANNEL
    • Channel Settings
    • Manage your Connections
    • Widget for your website
    • Configuration Message Settings
    • WhatsApp Magic Link
    • Block List
    • User Mapping
    • Assignments Rules
    • Compliance Info
    • Account Profile Info
    • WhatsApp Channel FAQs
    • WhatsApp Business API Errors
  • 🚧INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Shopify Template Variables for WhatsApp Messages
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
      • Shopflo
    • Customer Relationship Management (CRM) Systems
      • HubSpot
        • Workflows for HubSpot
      • Kylas
        • Workflows for Kylas
      • Zoho CRM & Signals
        • Workflows for Zoho
      • Leadsquared
        • Workflows for LeadSquared
      • Sangam
      • Pipedrive
      • Odoo
    • Shipping and Logistics
      • ShipRocket
        • Workflows for ShipRocket
      • Shipway
        • Workflows for Shipway
    • Payment Gateways
      • Cashfree
        • Workflows for Cashfree
      • Razorpay
        • Workflows for Razorpay
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • WebEngage
        • WebEngage WhatsApp Campaigns
      • MoEngage
      • Facebook Leads
        • Send Automated Messages on WhatsApp to Facebook Leads
        • Send Sequence of Messages to Facebook Leads
      • CleverTap
      • Fyno
    • Other Integrations
      • Generic Webhooks
      • Google Sheets
      • Pabbly
      • Zapier
      • Zoho Books
        • Zoho Books Notifications
        • Workflow for Zoho Books
      • Calendly
        • Workflows for Calendly
      • Miitel
    • Gallabox Integration FAQs
  • âš™ī¸ACCOUNT MANAGEMENT
    • Account Essentials
    • User Details
    • User, Teams, and Roles
    • Account Details
  • 💰Pricing & Billing Modules
    • Conversation Pricing
    • New Per-Message Pricing — Effective July 1, 2025
    • Message Credits
    • Billing & Subscriptions
    • FAQs
  • 🚾Web-Chat Channel
    • Web-Chat Channel
  • 🧰Basic Modules
    • WhatsApp Templates
      • Template Creation and Editing
      • Re-write with AI
      • Custom Marketing and Utility Templates
      • Product Marketing Templates
      • Authentication Templates
      • Limited-Time Offer Templates
      • Order Details Template
      • Coupon Code WhatsApp Template
      • Carousel Template
      • WhatsApp template URL tracking
      • FAQs - WhatsApp Template Messages
    • Contact Fields
    • Conversation Fields
    • Tags
    • Message Tracker
    • Canned Responses
  • 🔒Account Security Features
    • Allowed IPs
    • Activity Log
    • Two Factor Authentication
  • 👨‍đŸ’ģDEVELOPER RESOURCES
    • API Key and Secret
    • API Docs
    • Webhook
    • Conversation Widget
  • 📊REPORTS & ANALYTICS
    • Dashboard
    • WhatsApp Failed Messages
    • WhatsApp Notification Messages
    • Conversation Report
  • Privacy and Security
    • Data Security and Infra
    • Subprocessors
    • Data Processing Agreement
  • 👾EXTRAS
    • WhatsApp Business API - Unsupported Messages
    • Understanding Message Delivery Issues on WhatsApp
    • WhatsApp’s New Per-user Messaging Limits
  • Frequently Asked Questions
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  1. WHATSAPP CHANNEL

WhatsApp Business API Errors

Gallabox is dedicated to making your communication experience smooth. Get easy-to-understand explanations and solutions for common error codes for uninterrupted communication.

Gallabox strives to make your communication experience seamless. In the event of encountering errors, understanding and resolving them is crucial for uninterrupted communication. Below are simplified explanations and solutions for common error codes:

Error Codes
Description
Solution

131026

Unable to deliver messages due to reasons like the recipient not having WhatsApp, not agreeing to new rules, or using an outdated version of WhatsApp.

Ensure the recipient meets WhatsApp version requirements, and they have agreed to new rules. Suggest alternative methods if needed.

472

WhatsApp experiments affecting marketing messages. Users may not receive marketing messages without ongoing conversations.

Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.

1014

Issues uploading images or files online, often due to technical problems or content integrity checks.

Convert images to JPG, videos to MP4, and documents to PDF. Ensure content integrity.

130472

Similar to Error Code 472, WhatsApp experiments affecting marketing messages for 1% of users.

Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.

500

Message couldn't be sent due to server issues.

Wait for 10 minutes. If the issue persists, raise a support ticket.

131048

Message couldn't be sent due to message limits from your phone number.

1026

Unable to deliver messages for various reasons.

Ensure the recipient has WhatsApp and meets version requirements. Suggest alternative methods if needed.

1000

Message couldn't be sent due to server issues.

Wait for 10 minutes. If the issue persists, raise a support ticket.

470

Message failed after 24 hours of no customer reply. Use a message template.

Initiate a conversation using a template or ask the user to initiate a message.

131053

Supported media types have size limits. File too big notification for files larger than 100MB.

Compress media to less than 10MB for reliable sending.

131031

Issues with WhatsApp Business Account linked to the app.

131047

Message failed after 24 hours of no customer reply. Use a message template.

Initiate a conversation using a template or ask the user to initiate a message.

1011

Service downtime or overloaded. Retry after 15 minutes.

Retry sending the message after 15 minutes.

408

Message pending for too long. Resend after 15 minutes.

Retry sending the message after 15 minutes.

131000

Message failed due to an unknown error.

Wait for 10 minutes. If the issue persists, raise a support ticket.

471

Message limits on your phone number due to previous blocks or spam.

131052

Unable to download media greater than 100MB sent by the user.

Compress the media to less than 10MB for reliable sending.

1023

Database issue.

Wait for 10 minutes; if the issue persists, raise a support ticket.

1006

File or item not found.

Check if you have uploaded the right media format.

2028

Only available for businesses in India. Incomplete details for e-commerce compliance.

Update Compliance Info on Gallabox in WhatsApp Manager.

2027

Catalog shared has no products.

Review connected catalogs in Gallabox. If issues persist, raise a support ticket.

131042

Issues with the payment method for the WhatsApp Business

Check if you have cleared any previous dues associated with your account.

If there are no outstanding dues and the error persists, connect with the Support team for further assistance.

PreviousWhatsApp Channel FAQsNextE-commerce Platforms

Last updated 1 year ago

Check daily broadcast limits, quality status, and review Quality-based Rate Limit .

Check the "" for guidance on resolving violations or errors.

Check your "quality status" in WhatsApp Manager and review "Quality-Based Rate Limits ."

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