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WhatsApp Business API Errors

Gallabox strives to make your communication experience seamless. In the event of encountering errors, understanding and resolving them is crucial for uninterrupted communication. Below are simplified explanations and solutions for common error codes:
Error Codes
Description
Solution
131026
Unable to deliver messages due to reasons like the recipient not having WhatsApp, not agreeing to new rules, or using an outdated version of WhatsApp. 
Ensure the recipient meets WhatsApp version requirements, and they have agreed to new rules. Suggest alternative methods if needed.
472
WhatsApp experiments affecting marketing messages. Users may not receive marketing messages without ongoing conversations.
Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
1014
Issues uploading images or files online, often due to technical problems or content integrity checks.
Convert images to JPG, videos to MP4, and documents to PDF. Ensure content integrity.
130472
Similar to Error Code 472, WhatsApp experiments affecting marketing messages for 1% of users.
Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
500
Message couldn't be sent due to server issues.
Wait for 10 minutes. If the issue persists, raise a support ticket.
131048
Message couldn't be sent due to message limits from your phone number.
Check daily broadcast limits, quality status, and review Quality-based Rate Limit documentation.
1026
Unable to deliver messages for various reasons.
Ensure the recipient has WhatsApp and meets version requirements. Suggest alternative methods if needed.
1000
Message couldn't be sent due to server issues.
Wait for 10 minutes. If the issue persists, raise a support ticket.
470
Message failed after 24 hours of no customer reply. Use a message template.
Initiate a conversation using a template or ask the user to initiate a message.
131053
Supported media types have size limits. File too big notification for files larger than 100MB.
Compress media to less than 10MB for reliable sending.
131031
Issues with WhatsApp Business Account linked to the app.
Check the "Policy Enforcement document" for guidance on resolving violations or errors.
131047
Message failed after 24 hours of no customer reply. Use a message template.
Initiate a conversation using a template or ask the user to initiate a message.
1011
Service downtime or overloaded. Retry after 15 minutes.
Retry sending the message after 15 minutes.
408
Message pending for too long. Resend after 15 minutes.
Retry sending the message after 15 minutes.
131000
Message failed due to an unknown error.
Wait for 10 minutes. If the issue persists, raise a support ticket.
471
Message limits on your phone number due to previous blocks or spam.
Check your "quality status" in WhatsApp Manager and review "Quality-Based Rate Limits documentation."
131052
Unable to download media greater than 100MB sent by the user.
Compress the media to less than 10MB for reliable sending.
1023
Database issue. 
Wait for 10 minutes; if the issue persists, raise a support ticket.
1006
File or item not found.
Check if you have uploaded the right media format.
2028
Only available for businesses in India. Incomplete details for e-commerce compliance.
Update Compliance Info on Gallabox in WhatsApp Manager.
2027
Catalog shared has no products.
Review connected catalogs in Gallabox. If issues persist, raise a support ticket.
131042
Issues with the payment method for the WhatsApp Business
Check if you have cleared any previous dues associated with your account.
If there are no outstanding dues and the error persists, connect with the Support team for further assistance.

Error Codes	Description	Solution
`131026`	Unable to deliver messages due to reasons like the recipient not having WhatsApp, not agreeing to new rules, or using an outdated version of WhatsApp.	Ensure the recipient meets WhatsApp version requirements, and they have agreed to new rules. Suggest alternative methods if needed.
`472`	WhatsApp experiments affecting marketing messages. Users may not receive marketing messages without ongoing conversations.	Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
`1014`	Issues uploading images or files online, often due to technical problems or content integrity checks.	Convert images to `JPG`, videos to `MP4`, and documents to `PDF`. Ensure content integrity.
`130472`	Similar to Error Code 472, WhatsApp experiments affecting marketing messages for 1% of users.	Contact users through alternative methods and ask them to initiate a WhatsApp message within the allowed window.
`500`	Message couldn't be sent due to server issues.	Wait for 10 minutes. If the issue persists, raise a support ticket.
`131048`	Message couldn't be sent due to message limits from your phone number.	Check daily broadcast limits, quality status, and review Quality-based Rate Limit documentation.
`1026`	Unable to deliver messages for various reasons.	Ensure the recipient has WhatsApp and meets version requirements. Suggest alternative methods if needed.
`1000`	Message couldn't be sent due to server issues.	Wait for 10 minutes. If the issue persists, raise a support ticket.
`470`	Message failed after 24 hours of no customer reply. Use a message template.	Initiate a conversation using a template or ask the user to initiate a message.
`131053`	Supported media types have size limits. File too big notification for files larger than 100MB.	Compress media to less than 10MB for reliable sending.
`131031`	Issues with WhatsApp Business Account linked to the app.	Check the "Policy Enforcement document" for guidance on resolving violations or errors.
`131047`	Message failed after 24 hours of no customer reply. Use a message template.	Initiate a conversation using a template or ask the user to initiate a message.
`1011`	Service downtime or overloaded. Retry after 15 minutes.	Retry sending the message after 15 minutes.
`408`	Message pending for too long. Resend after 15 minutes.	Retry sending the message after 15 minutes.
`131000`	Message failed due to an unknown error.	Wait for 10 minutes. If the issue persists, raise a support ticket.
`471`	Message limits on your phone number due to previous blocks or spam.	Check your "quality status" in WhatsApp Manager and review "Quality-Based Rate Limits documentation."
`131052`	Unable to download media greater than 100MB sent by the user.	Compress the media to less than 10MB for reliable sending.
`1023`	Database issue.	Wait for 10 minutes; if the issue persists, raise a support ticket.
`1006`	File or item not found.	Check if you have uploaded the right media format.
`2028`	Only available for businesses in India. Incomplete details for e-commerce compliance.	Update Compliance Info on Gallabox in WhatsApp Manager.
`2027`	Catalog shared has no products.	Review connected catalogs in Gallabox. If issues persist, raise a support ticket.
`131042`	Issues with the payment method for the WhatsApp Business	Check if you have cleared any previous dues associated with your account. If there are no outstanding dues and the error persists, connect with the Support team for further assistance.

Last modified 13d ago