# Delay

> **Who can use this Card?**
>
> * Gallabox Users having permission to either build and deploy bots or manage bots.
> * Available on Scale and Pro Plans.

There might be a situation when you would like to wait more than seconds for the user's response and then send the next message.

This is where the **Delay Card** in Gallabox comes into picture. You can add a delay of some **seconds**, **minutes** or **hours.**

<figure><img src="/files/ZJKeXXFBULLdG1LVG2q0" alt=""><figcaption><p>Delay Card</p></figcaption></figure>

For Instance, if you have asked the user for any document, it is recommend to use the **Delay card** after the **Send card** to keep the conversation flowing. Refer to the below screenshot for more clarity.

<figure><img src="/files/0luR75WZUt1acEh5rN9L" alt=""><figcaption><p>Delay Card in a Chat-flow</p></figcaption></figure>

In the above screenshot, the flow is extended accordingly for [**On Completion**](#user-content-fn-1)[^1] and for [**On Interrupt**](#user-content-fn-2)[^2] conditions.

Like the example discussed above, you could use the Delay Card as per the chat-flow you are building.

{% hint style="info" %}
When using Delay Card, please make sure the session TTL is always greater than the time in the Delay Card.

*For Example, If the session TTL is kept 3 minutes, and the time in Delay is set as 15 minutes, then the chat-flow will follow the session TTL, meaning the chat will drop after 3 minutes.*
{% endhint %}

[^1]: Success Condition: When you don't receive any message from the user's end during the time set in Delay Card.

[^2]: Failure Condition: When you receive the message from the user before the Delay time is over.


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