> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/whatsapp-channel/compliance-info.md).

# Compliance Info

## Compliance Info in WhatsApp API

**Compliance Info** in WhatsApp Business API refers to the information related to handling customer complaints, feedback, and grievances effectively. It includes details such as contact information for customer care and a designated grievance officer.

<figure><img src="/files/MsrXAagP97zvYEXx1Cuo" alt=""><figcaption></figcaption></figure>

Here's why these components are important:

### A. Personal Details:

1. **Name (Business' Legal Name):** The business's legal name is essential for clear identification and legal purposes. It ensures transparency and trustworthiness in all business interactions.

<figure><img src="/files/N1JO3n0MXEhdhXtsl8G4" alt=""><figcaption></figcaption></figure>

2. **Business Type:** The type of business defines the category and industry in which a business operates. This information is valuable for categorization, targeting, and user understanding.

<figure><img src="/files/7mQZ3fSwhUD7EM1xuRsP" alt=""><figcaption></figcaption></figure>

### B. Customer Details:

1. **E-mail:** Providing a customer care email allows users to contact the business for queries, complaints, or inquiries. It offers a formal channel for communication and issue resolution.

<figure><img src="/files/Iaxx1zDQogilKFjxQdp3" alt=""><figcaption></figcaption></figure>

2. **Mobile Number:** A mobile number designated for customer care ensures that customers have a direct and accessible means of reaching out to the business for assistance. Mobile numbers are often used for WhatsApp communication, enhancing accessibility.

<figure><img src="/files/bYcVW1Em7hn7IuyTtroG" alt=""><figcaption></figcaption></figure>

3. **Landline Phone Number:** Including a landline phone number offers an alternative contact option for customers who may prefer traditional phone calls or need to reach the business through a different channel.

<figure><img src="/files/qjK8A4XW51eShY3fMKmN" alt=""><figcaption></figcaption></figure>

### C. Grievance Office Details:

1. **Name (Grievance Officer):** The name of the business's grievance officer is crucial for establishing a point of contact specifically responsible for addressing customer complaints and concerns. It adds a personal touch to grievance resolution.

<figure><img src="/files/Cq6PalaWy4gQqtnnktVh" alt=""><figcaption></figcaption></figure>

2. **E-mail (Grievance Officer):** The grievance officer's email is a formal means of communication to address customer grievances effectively. It ensures that customer concerns are properly documented and resolved.

<figure><img src="/files/Uf5JDf6D0NgPtdBYNzTl" alt=""><figcaption></figcaption></figure>

3. **Mobile Number (Grievance Officer):** Providing a mobile number for the grievance officer offers a direct and accessible line of communication for customers who may require immediate assistance with their complaints.

<figure><img src="/files/FdI7hC8LDA9fn6LyGaGB" alt=""><figcaption></figcaption></figure>

4. **Landline Phone Number (Grievance Officer):** The inclusion of a landline phone number for the grievance officer provides an additional contact option, allowing customers to choose their preferred method of communication.

<figure><img src="/files/KkWZ7w39bEwwW9FR0OYG" alt=""><figcaption></figcaption></figure>

***Complaint Info*** in WhatsApp Business API is crucial for ensuring effective complaint resolution, transparent customer communication, and maintaining trust and professionalism in business interactions.