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Select Audience

To select the target audience to send the Broadcast message, you can either choose to Upload Contacts from Excel or Select from Contact Group in Gallabox.
Make sure to add Phone numbers (with country code, e.g., +91, +1, or +971)
Let's see in detail both the options:

Upload Contacts from Excel

Send Tailored Messages to Contacts in Your Excel Spreadsheet.
  1. 1.
    Click on Upload Contacts button to download the sample file.
  1. 2.
    Download the Sample file. Restructure your data (the Names and the Phone number) as per the Sample file.
Sample File:
The Column Name 1 (in the above screenshot) is for the variables that you have defined in your Message Template. If your Message Template has 4 variables like {{name}}, {{orderId}}, {{price}}, and {{brandName}} then the sample file would be:
After re-structuring the data as per the sample file, it should look something like:
  1. 3.
    After you are done re-structuring the data as per the sample file, it is time to upload the excel file in Gallabox.
  1. 4.
    After the upload, you can preview the data to be mapped with the right values or variables. You can add the Payload for the buttons in the WhatsApp Template (if you would like to run any Bot flow once you get the response from the customer).
After mapping the variables, you can review and send the Broadcast.

Select from Contact Group

Make a New Contact Group or Pick an Existing one to send Tailored Messages to.
  1. 1.
    Click on Select Group button to create a contact group or select from the existing.
  1. 2.
    To create a Contact Group, click on Create Group as shown the GIF below. Click on Filter and filter out the contacts based on Email, tags, marketing opt-in or other fields. Provide the name for the Contact group and click on Create Group.
  1. 3.
    Once the Contact group is created, select the group from the List. You will be prompted to map the values with the variables.
After mapping the variables, you have to Review and Send Broadcast
Last modified 4d ago