Select Audience

Select your target audience for Broadcast messages easily on Gallabox.

To select the target audience to send the Broadcast message, you can either choose to Upload Contacts from Excel or Select from Contact Group in Gallabox.

Make sure to add Phone numbers (with country code, e.g., +91, +1, or +971)

Let's see in detail both the options:

Upload Contacts from Excel

Send Tailored Messages to Contacts in Your Excel Spreadsheet.

Prefer reading? Read the guide below ⬇️

1. Click on Upload Contacts button to download the sample file. Download the Sample file. Restructure your data (the Names and the Phone number) as per the Sample file.

Sample File:

The Column Name 1 (in the above screenshot) is for the variables that you have defined in your Message Template. If your Message Template has 4 variables like {{name}}, {{orderId}}, {{price}}, and {{brandName}} then the sample file would be:

After re-structuring the data as per the sample file, it should look something like:

1. After you are done re-structuring the data as per the sample file, it is time to upload the excel file in Gallabox. Provide the Marketing - Opt in status and choose the Phone Number format to proceed with the broadcast.

1. If your WhatsApp Template has pre-defied variables, then you can map the variables and add the Payload for the buttons in the WhatsApp Template (if you would like to run any Bot flow once you get the response from the customer).

2. If your WhatsApp Template has a CTA button with Dynamic URL you will have the option to pick one variable. Adding a variable creates a personalized link for the customer to view their info. Only one variable can be added to the end of a URL.

3. If your WhatsApp Template has a Media, you have the option to add a variable or upload the media file from your device.

Select from Contact Group

Make a New Contact Group or Pick an Existing one to send Tailored Messages to.

Prefer reading? Read the guide below ⬇️

1. Click on New Segment button to create a contact group. Click on Filter and filter out the contacts based on Email, tags, marketing opt-in or any other fields listed. Provide the name for the New Segment and click on Create Group.

When a new contact satisfies the specified criteria for a existing group, the contact will be automatically updated and included within that group.

1. You can also select from existing segments. You can search and select the desired segment.

Map the variables

After the upload or selecting the contact group, you can preview the data to be mapped with the right values or variables.

1. If your WhatsApp Template has pre-defied variables, then you can map the variables and add the Payload for the buttons in the WhatsApp Template (if you would like to run any Bot flow once you get the response from the customer).

Add Button Payload

Button payloads allow you to integrate interactive buttons within your messages, enhancing user engagement through CTAs.

1. If your WhatsApp Template has a Call-to-Action (CTA) button that links to a Dynamic URL, you can use it to send a customizable web address based on what your customer is looking for.

1. If your WhatsApp Template has a Media, you have the option to add:

• Variables: Map for dynamic content and bot flows.

• Dynamic URLs: Create personalized CTA links.

1. If your WhatsApp Templates has Quick Reply buttons, you can trigger a Bot. In the button payload field, enter the intent for the bot will you want to trigger for the Quick Reply.

Once the Variable mapping and media mapping is done, we will proceed with review & configuring the Reply-to settings to send the broadcast.