Our comprehensive FAQs cover all aspects of Bot Management to help you create, deploy, and optimize your chatbots with ease.
What is session TTL?
It is the time your bot will wait for a response before closing the conversation with a user. You can set timeout message and actions when the session is dropped without user's input.
It should only be inputted in minutes.
Define the options for "Action on Invalid Response"
"Action on Invalid Response" phrase refers to action taken when a bot-flow encounters an invalid or unexpected response from a user. Let's define each of the options:
Drop from the bot:
If there's an error, the Bot session timeout action will happen and the message for Session timeout will be shared with the user.
Skip the Question:
Your customer will move forward with the BotFlow without answering a particular question.
Proceed to Fallback:
Fallback refers to an alternative or backup plan. If an invalid response is encountered, the question will be skipped and will move to the next card connected to the fallback connectorđļ.
Can I create multiple flows within a Bot?
Yes, any number of flows with the correct intent/ payload can be created within a Bot.
What is 'Intent' ?
Within a chatbot, intent refers to the keyword the customer texts you with when initiating a conversation. Without an intent, the chatbot cannot function. If you'd like your chatbot to start for any and every word use " * " as the intent.
What is Button 'Payload' ?
Payload is the unique ID given to each intent/option button created for the Bot flow. Button payloads are used in scenarios when the option keyword may be repetitive or similar in nature. Types of Payload in Gallabox:
Intent Payload to link bot flows.
Button Payload to link cards within a flow.
Can I use two different unique bots at the same time?
You can make a broadcast specific bot but you can't deploy two bots together.
Can I duplicate a pre-existing flow to create a new flow?
Yes, you can duplicate a flow and customize the pre-filled cards to create a new flow. This action promotes a faster method of creating a bot with the same conversational flow.
What are the differences between 'ask a question' and 'send a message' cards?
How to create Circular bots in Gallabox?
A circular Bot can be created by ending your bot flow with a 'Send Message' card having button option. The payload of the required button should be the intent of your next flow.
How do I get a Bot Id?
Whenever you click on a Bot, look in the link updated in the browser. Refer the picture below, the part highlighted is the Bot id.
For example - you are seeing https://app.gallabox.com/bots/654454fe71a2a9198a678ed7/flows this in your browser when you clicked on a Bot. Then 654454fe71a2a9198a678ed7 will be the Bot id for the Bot you clicked. Every Bot has a unique Bot id.
Can I customize the Validation error message in the ask a question card?
Yes, you can customize the Validation error message according to your brand voice.
Can I store user replies?
Yes, you can store user replies in variables for every Ask Card. Gallabox Variables are of two types:
Pre-existing data variables - these variables are available for the bot to use through customer contact information or field collection metrics. Eg: {{contact.name}}
Acquired data variables - these variables can be a response generated by the customer within the bot flow. Please note that these variables can only be used while collecting customer data in a conversational bot flow. Eg: {{response.email}}
Can I add emojis to a card?
Yes, to add an emoji is your card click on the emoji or press â Win + ' . '.
Can I format text in a card?
Yes, you can format text to bold , italic, and strikethrough .
Can I integrate my Bot flow with my existing CRM?
Can I send media files?
Yes, you can send media files. Media files can be of audio, video or image. You can choose between audio, video, image, or document media file.
How do I link cards?
To link two cards click on the right-hand Rhombus button of card A and drag your cursor to card B.
Can the bot take over from a template message?
Yes, if you are sending a Template Message with Quick Reply Buttons to your users.
How do I prevent users from dropping off the bot during interactions?
How to remove a default bot?
To remove a current default bot, you can either make another bot as default or you can assign all the incoming messages to your Team.
Why are session logs valuable for improving bot interactions?
Session logs are comparable to a diary for your bot, helping you understand user behavior and engagement. By analyzing session logs, you can pinpoint where users might be dropping off in the bot flow and assess the number of users who successfully complete interactions.
What to do if I get the error - This flow has circular dependency at blk_er9PLg
Verify if there is a circular dependency between the cards, where the second card's input is linked to the first card's output and vice versa.
What to do if I get the error - Cannot publish the flow as it may cause an infinite loop
Verify if the Jump-to configuration is connected to another node.
What to do if I get the error - Start block not connected?
Verify if the Start block is connected. If it isn't, link it to the first card you want to send to your customer.
What happens if a customer clicks multiple buttons on a WhatsApp template message when a bot is configured as reply-to?
If a customer clicks the first button and initiates a flow, then later scrolls up and clicks another button on the template, the bot flow will reset and start from the beginning, considering the most recently clicked button.
Cards wait for some seconds for user response but Cards don't wait for user's response.
Cards can be further linked to multiple cards depending on the options whereas the Cards can be further linked to one card.
Yes, you can integrate your bot flow with your CRM using the 'Connectors' Nodes. At present, we have , , , . You can also use to Integrate any third - party CRM.
Gallabox offers a helpful feature called "" to prevent users from dropping off the bot. If a user doesn't respond, enabling the nudge feature proactively engages the customer before they're disconnected from the bot.
To assign all the incoming messages to your Team or one person from your Team, go to .
