Create a Bot from Scratch

Overview

Building a bot from scratch in Gallabox gives you complete control to design conversations tailored to your business needs. You can create unique bot flows, define custom messages, capture user inputs with variables, and set up actions like pushing data to your CRM. Start with a blank canvas, map out your ideal customer journey, and fully personalize the bot to deliver seamless interactions.

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To create a Bot from scratch, choose the option. In the side window, fill in the Bot Name, Configure the nudge for the bot, and custom configurations.

What if the contact didn't respond to the bot's questions?

1. Add the session out Time for the Bot in How long the bot can wait for reply?

1. Add the session Message for the Bot in What should the bot say to contact after the designated wait time?

1. Add the action once the Bot session expires in What should the bot do after the designated wait time?

You can choose from 8 actions: Assign Conversation to Users, Assign Conversation to Team, Assign Conversation to Contact Owner, Unassign Conversation, Resolve Conversation, Update Conversation Tag, Remove Conversation Tag, and Push to Sequence.

Custom Configurations

To accept the messages and send the messages in voice - Toggle On the Accept voice messages also as input option.

Once the bot is created, you can add multiple flows in any bot to create a well-flourished conversational chatbot.