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Gain insights into your conversations with approximate data. Track open and resolved conversations, web and WhatsApp interactions, message types, new contacts, and bot-initiated interactions.
Last updated
Gain insights into your conversations with approximate data. Track open and resolved conversations, web and WhatsApp interactions, message types, new contacts, and bot-initiated interactions.
Last updated
This feature provides insights into your conversations with approximate data. It includes data on open and resolved conversations, conversations categorized by web and WhatsApp, message types, new contacts, and bot-initiated interactions. The graph illustrates conversations handled by the bot, conversations created, and message status over this period.
Open Conversations: The number of currently active, ongoing conversations.
Resolved Conversations: The count of conversations that have been successfully resolved.
Web Conversations: This represents the number of conversations that have originated from the web.
WhatsApp Conversations: The total count of WhatsApp conversations within the specified period.
WhatsApp Template msgs: The quantity of WhatsApp template messages sent.
WhatsApp Session msgs: The total number of WhatsApp session messages exchanged.
Conversations: A summary of all conversations, combining open and resolved.
New Contacts: The number of new contacts added within the stipulated days.
Active Conversations: The count of ongoing, active conversations.
WhatsApp Business Initiated: This indicates the number of WhatsApp conversations initiated by your business.
WhatsApp User Initiated: The number of WhatsApp conversations initiated by users.
WhatsApp Free Entry Points: Refers to free entry point conversations, which are started by users via Click to WhatsApp or Call-to-Action buttons.
This section provides an overview of the key metrics and data related to conversations handled by your business.
Total Conversation: This metric shows the total number of conversations, the count of open and resolved conversations for a particular data range.
TAT: This metric shows the time it takes to process a conversation from start to finish (resolve) .
FRT: This metric shows the number of minutes or hours passed from the time a customer first submits their query and an agent responds to it.
Active Conversations by Status: This shows the pie chart of assigned and unassigned conversations.
Active Conversations by Agents: This shows the Bar graph of all the active conversations (unassigned or assigned) agents wise.
This provides an overview of the key metrics and data related to bot sessions and user interactions with the chatbot.
Bot Session: This metric shows the total number of bot sessions conducted.
Completed Session: This metric displays the number of bot sessions successfully completed.
Dropped Session: This metric counts the bot sessions that were terminated or dropped, and it records 5 such sessions.
Flow Session: These sections give insights into the nature and distribution of chatbot interactions. They specify the types of interactions and where users are engaging with the chatbot, whether through specific flows, or nodes.
Average Bot Session Length: It presents the average duration of a chatbot session.
Top Drop Cards: This section highlights elements or functions within the chatbot that lead to session drops. It provides insights into areas that may require improvement or optimization.
