Dashboard
Gain insights into your conversations with approximate data. Track open and resolved conversations, web and WhatsApp interactions, message types, new contacts, and bot-initiated interactions.
This feature provides insights into your conversations with approximate data. It includes data on open and resolved conversations, conversations categorized by web and WhatsApp, message types, new contacts, and bot-initiated interactions. The graph illustrates conversations handled by the bot, conversations created, and message status over this period.
Summary
Open Conversations: The number of currently active, ongoing conversations.
Resolved Conversations: The count of conversations that have been successfully resolved.
Web Conversations: This represents the number of conversations that have originated from the web.
WhatsApp Conversations: The total count of WhatsApp conversations within the specified period.
WhatsApp Template msgs: The quantity of WhatsApp template messages sent.
WhatsApp Session msgs: The total number of WhatsApp session messages exchanged.
Conversations: A summary of all conversations, combining open and resolved.
New Contacts: The number of new contacts added within the stipulated days.
Active Conversations: The count of ongoing, active conversations.
WhatsApp Business Initiated: This indicates the number of WhatsApp conversations initiated by your business.
WhatsApp User Initiated: The number of WhatsApp conversations initiated by users.
WhatsApp Free Entry Points: Refers to free entry point conversations, which are started by users via Click to WhatsApp or Call-to-Action buttons.
Bot
This provides an overview of the key metrics and data related to bot sessions and user interactions with the chatbot.
Bot Session: This metric shows the total number of bot sessions conducted.
Completed Session: This metric displays the number of bot sessions successfully completed.
Dropped Session: This metric counts the bot sessions that were terminated or dropped, and it records 5 such sessions.
Flow Session: These sections give insights into the nature and distribution of chatbot interactions. They specify the types of interactions and where users are engaging with the chatbot, whether through specific flows, or nodes.
Average Bot Session Length: It presents the average duration of a chatbot session.
Top Drop Cards: This section highlights elements or functions within the chatbot that lead to session drops. It provides insights into areas that may require improvement or optimization.
Let's take an example of the performance of the "QATeam-Do Not Disturb - Regression Bot V2." Bot.
This serves as a comprehensive tool for monitoring and understanding the performance and engagement of the "QATeam-Do Not Disturb - Regression Bot V2." It allows for data-driven decision-making and insights into user interactions with the chatbot.
Bot Session
Total Bot Sessions: This metric shows the total number of bot sessions conducted, which is 90 in this case.
Change: It indicates the percentage change compared to the previous period, which reflects a significant increase of +246.15% in bot sessions.
Status: The "up" status suggests a positive trend in bot sessions.
Completed Session
Completed Bot Sessions: This metric displays the number of bot sessions successfully completed, with a total of 40 sessions.
Change: It shows a change of +100%, indicating a substantial increase in completed sessions.
Status: The "up" status suggests a positive trend in session completion.
Dropped Session
Dropped Bot Sessions: This metric counts the bot sessions that were terminated or dropped, and it records 5 such sessions.
Change: It represents the change in the number of dropped sessions, showing a decrease of -16.67%.
Status: The "down" status indicates a decrease in dropped sessions.
Day Vs Chatbot Initiations
This chart provides a visual representation of the number of chatbot initiations on specific days within the specified period.
Flow Session, API Call, Overall Flow and Session Log, Google Sheet Connector, Order Based, Star, Others
These sections give insights into the nature and distribution of chatbot interactions. They specify the types of interactions and where users are engaging with the chatbot, whether through specific flows, API calls, Google Sheet connections, order-related inquiries, starred messages, or other interactions.
% of Chatbot Users Entering Each Flow
This section details the percentage of chatbot users entering different chatbot flows or functionalities. It provides an overview of user engagement in various chatbot features.
Average Bot Session Length
It presents the average duration of a chatbot session, which is 1.19 minutes. Additionally, it shows a decrease of -25.9%, indicating a shorter average session length.
Top Drop Cards
This section highlights elements or functions within the chatbot that lead to session drops. It provides insights into areas that may require improvement or optimization.
Select Bot Flow, Jump to Bot Flow Session
These options allow users to navigate to specific chatbot flows or sessions.
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