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Gallabox Bot Glossary
When you start working on the Gallabox bots, you might come across some terms which are new. In this article, we will try to decode the meaning for each and every term in a simple way to increase the usage of the chatbot for your business.
Here are some terms to be familiar with before getting in the arena:
An intent is basically a user's first message in a conversation with a chatbot. For example, the intent of a user might be to book a hotel room, get customer support, or learn more about a product.
In Gallabox, we have a special Intent - *. If you use that in a chat-flow, the flow will get triggered irrespective of what customer has asked.
Last modified 16d ago