Conversation Widget
Conversation Widget can be seamlessly embedded into your internal CRM or portal by following the steps below:
Embedding the Conversation Widget in an iFrame
To embed the conversation widget, use the following URL format in an iFrame:
Parameters:
ContactPhoneNumberwithCountryCode: The WhatsApp userβs phone number with the country code, excluding the β+β. Example:
919900000001
.ContactName: The WhatsApp userβs contact name.
GallaboxChannelId: The Channel ID is required if your account has multiple WhatsApp channels. It can be found in Gallabox under
Settings > WhatsApp Channel > Channel Id
.
Example URL:
Note: When loading the widget, the Gallabox account member must be logged in to their account.
Auto-login Widget with a Specific Member
Get Token from Server API Call
Use the following
curl
command to get the authentication token:Load iFrame with Auth URL with Token and Redirect URL
Use the token obtained in the previous step to load the iFrame with the following URL format:
Parameters:
AuthToken: The memberβs authentication token obtained from the server API call.
ConversationWidgetUrl: The URL of the conversation widget in the format:
If the customer has enabled 2FA or user logs-in with new IP, widget will display OTP screen. After successful verifcation user will the navigated to desired redirect url Example URL:
By following these instructions, you can successfully integrate the Gallabox Conversation Widget into your internal systems, ensuring seamless communication via WhatsApp through your portal or CRM.
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