Web-Chat Channel
Learn how to set up and optimize Gallabox Webchat on your website. Our guide covers user-friendly interface management, and customizable chat widgets to enhance customer support directly on your site.
Gallabox Webchat
Gallabox webchat allows one-on-one customer conversations directly on the website, eliminating the need to redirect to WhatsApp Web for support.
Gallabox webchat supports real-time messaging, ensuring prompt responses to customer inquiries. The interface is user-friendly, enabling agents to handle multiple conversations simultaneously. Additionally, Gallabox webchat comes with customizable chat widgets, allowing businesses to match the chat design with their website aesthetics.
Configure Webchat in Gallabox
Step 1: Access Web-Chat Channel
Navigate to the 'Web-Chat Channel' tab found under the Settings in the left-navigation team.
Step 2: Add a Chat Widget
Click on the 'Add New' to begin setting up your chat widget.
Step 3: Add the details to configure Web-Chat
Next, fill in the necessary details such as:
| Fields | Description |
|---|---|
Website Name | The name of your website. |
Website URL | The URL where your website is hosted. |
Widget Headline | The main title for your chat widget. |
Status Tagline | A brief description shown under the headline. It should be under 20 characters. For |
Theme Color | The primary color for your widget. |
Welcome Message | The message shown to users when they open the widget. |
Button Text | The text displayed on the chat button. |
Away Message | The message shown when no agents are available to chat. |
Trigger Message | A greeting to engage users after they visit your site. It should be under 20 characters. |
Allow anonymous chat | Enable users to chat without providing personal information. |
Trigger Widget Timer | The delay before automatically triggering the chat widget. |
Widget position | The placement of the widget on your website. |
Logo | The logo displayed in the chat widget. |
Step 4:Implement Webchat on Your Website
Copy the provided JavaScript snippet. Paste the snippet into the HTML code of your website, preferably right before the closing </body> tag.
Step 5: Add Your Agents
Add either all agents or only few to handle the queries coming to the web-chat channel.
Step 5: Start Engaging with Customers
Begin using Gallabox webchat to communicate with your customers directly on your website. If any issues arise, refer to Gallabox support documentation or contact customer support for assistance.
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