Connect your WhatsApp
Learn about Business Service Providers (BSPs) facilitating communication between WhatsApp Business Accounts and customer management platforms. Migrate or Connect your WhatsApp Number with Gallabox.
This article explores Business Service Providers (BSPs), key intermediaries enabling effective communication between WhatsApp Business Accounts and customer management platforms.
What is a BSP?
In the context of WhatsApp Business API, a BSP (Business Service Provider) acts as an intermediary between your WhatsApp Business Account (WABA) and the platform (like Gallabox) you use to manage your communication with customers.
Think of a BSP like a translator. It lets your WhatsApp Business Account (WABA) talk to the platform (like Gallabox) you use to manage your customers. This platform lets you send messages, manage contacts, and see how your communication is doing.
Without a BSP, WABA can't talk to these platforms. The BSP also makes sure you follow WhatsApp's rules and helps you get WABA access. BSPs even offer extra features, like automatic replies, chatbots, shared inbox and integrations with other business tools.
Examples of BSPs:
Several companies offer BSP services for WhatsApp Business API. Here are two examples:
Twilio
360Dialog (partner platform for Gallabox) https://www.360dialog.com/
Migration from Other BSPs
If you're already using a different BSP for your WhatsApp Business Account, migrating to Gallabox might involve some additional steps. These steps will vary depending on the specific BSP you're currently using.
The migration process involves 3 main assets:
The account the phone number is currently registered to.
The number that will be migrated.
Your Gallabox Account
Number migration will be initiated by us (Gallabox Team).
Step 1: Disable Two-Step Authentication
Before you can initiate the migration process, it is essential to disable two-step verification for the associated phone number.
Disable 2FA directly from WhatsApp Business Manager > Phone Numbers > Configurations > Two-step confirmation: There will be an option to disable. If you see the option to Enable, it means you haven't enabled the Two-Step Authentication for your WhatsApp Number.
Step 2: Inform your Product Specialist
Inform the Product Specialist connected with you and fill the migration form and follow the process. If you have any doubt within the form, feel free to reach out to your Product Specialist.
Step 3: Re-Enable Two-Step Authentication
After migrating to Gallabox, enable two-step authentication again in order to keep your account secure and retain OBA status.
Enable 2FA from WhatsApp Business Manager > Phone Numbers > Configurations > Two-step confirmation: There will be an option to enable.
Migrating from WhatsApp Business API to WhatsApp Business/ Personal
Before proceeding with the deletion of a phone number from WhatsApp Business API, please ensure the following criteria are met:
All outstanding dues are settled.
A phone number cannot be removed from WhatsApp Business API if the associated business has sent more than 1000 messages using that number within the last 30 days.
To request the deletion of a phone number, kindly raise a ticket by sending an email to support@gallabox.com with the subject line "Request for Deletion of Phone Number <phone>."
Please use your registered email address with Gallabox for this communication.
Here's what you can expect during the phone number deletion process:
Our dedicated team will review your request and check for any pending dues. They will provide you with clear instructions on how to settle any outstanding payments.
To prevent any new messages from going through, our team will temporarily pause all incoming and outgoing messages associated with the phone number.
You will be informed of a specific date when the deletion process is scheduled to take place.
On the designated date, our team will initiate a deletion request with Meta (the parent company of WhatsApp) and keep you updated on the progress.
Once a phone number has been successfully deleted from the WhatsApp Business platform, you have the option to reuse it in the WhatsApp Consumer app or re-register it on the WhatsApp Business platform.
Different rules apply to deleted numbers that were previously banned by the WhatsApp Business Platform.
Please feel free to reach out to us if you have any further questions or require assistance with the deletion process. Your satisfaction is our top priority.
Connect your Number
To initiate the process, click on the "Connect by Yourself" button, which will set the stage for linking your WhatsApp Channel with Gallabox.
Make sure the pre-requisite are ready before connecting your number.
Fill in your business information.
Choose or create your WhatsApp Business Account (WABA).
Create your WhatsApp Business (WABA) profile. Information provided here will be visible to WhatsApp users under your business profile.
Add and verify your mobile number.
Wait for 3-5 mins, for your account to get created.
Sign up to 360 Dialog
Before proceeding further, you'll need to sign up for a 360 Dialog account. This can be done using either your Facebook account or your business email ID.
If you choose to sign up using your business's Facebook account, follow the prompts provided by 360 Dialog to complete the registration process seamlessly.
Next, you'll need to create or select a WhatsApp Business Account (WABA) for your business.
Provide accurate business information, ensuring visibility to WhatsApp users.
If you already have a WhatsApp Business account, select it; otherwise, proceed to create a new one.
Create a Whatsapp Business profile, ensuring the information provided is visible to WhatsApp users.
Enter the mobile number you wish to connect with and verify it using the one-time password (OTP) sent to that number.
Allow some time for the instance to be prepared for use.
Once your WhatsApp Business instance is ready, proceed to authorize Gallabox for integration. This step enables seamless communication between your WhatsApp Channel and Gallabox.
Congratulations! Your WhatsApp Number is now successfully connected with Gallabox, enhancing your communication capabilities within the platform.
Make the most of this by exploring the various resources available, including training sessions, product documentation, and FAQs, to optimize your experience.
Connecting your Number allows unverified businesses to respond to unlimited service (user-initiated conversations) and send business-initiated conversations to 50 unique customers in a 24-hour rolling period.
Upon completing your Facebook business verification after connecting your own number, you gain access to sending unlimited business-initiated conversations as per your messaging tier.
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