# Ask Email

> **Who can use this Card?**
>
> * Gallabox Users having permission to either build and deploy bots or manage bots.
> * Available on all Paid Plans.

## **Understanding "Ask** Email"

Ask email from your customer by using **Ask Email card.**

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2F9db34gHpxSJTqsVzpsks%2FAsk%20Text%20-%20Ask%20Email.gif?alt=media&#x26;token=08b23620-d45b-44e4-b0b5-80d9f19ca151" alt=""><figcaption></figcaption></figure>

### **Ask as Text Essentials**

Before you start using Ask Email card, here are some things you need to know:

### **Question Text**

This is the question you want to ask users. Make it clear and short so users know what you're asking.

{% hint style="info" %}
The **Question text** can be made **Bold**, *Italic*, or ~~strikethrough~~ using the options provided. The text will add the asterisk(\*) for **Bold**, Underscore(\_) for **Italic text**, and Tilde(\~) for **Strikethrough** around the text.
{% endhint %}

### **Ask as Voice Essentials** <a href="#ask-as-voice-essentials" id="ask-as-voice-essentials"></a>

The Ask as a Voice feature in Gallabox's Ask Text Bot Card lets users talk to submit their answers, making it easy and fun to interact.

You can either choose **AI voice** or a **Record** option.

For generating AI voice, you have to type in the Question Text, select the desired voice from the drop-down, and click on Generate Voice Button.

The Question text will be changed into voice. You can listen to it, change playback speed before saving the card to be used in the bot.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2Fe5pgYWl6NOPR8IkDBKsb%2FAI-Voice-Ask%20Email.gif?alt=media&#x26;token=db891f71-c6c4-4a26-b62b-bb555d7d7b9d" alt=""><figcaption></figcaption></figure>

If you want to send a message in your voice, use Record option. Just press the record Button to record. To stop recording, click on Stop Recording.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2Fw1PDgwbbXx6trIvEvLog%2FRecord-Ask%20Email.gif?alt=media&#x26;token=63ab54a4-23e4-4b00-ae17-2da8b8e16545" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
PRO TIP: Use Variables in the **Question Text** and in the **Validation Error Message** to make it more personalized.
{% endhint %}

## **Implementation Example:**

You are asking your customers for their **Email id** to send notifications or product related updates. The Ask Email question type with validation settings will make sure users give helpful responses within a specific character limit.

For the **Question Text** you can enter: *"Kindly share your email with us to send you the help document shortly."*

You have the option to **store the user response** in the variable. You can create a variable - `user_email` for example to store the user response.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2Fk5rwIkDTN2TFvCXkT6tz%2FAsk%20Email%20-%20Important%20Fields.gif?alt=media&#x26;token=2d109943-5e90-4d45-9a31-22fc0fd5478d" alt=""><figcaption></figcaption></figure>

Now for the **validation settings**, you could provide the **attempt** limit as 1, Validation Error Message is optional. Provide the **Action on Invalid Response.**

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FrVqrUeG4gIvu7joSJInN%2FValidation%20Settings%20-%20Ask%20Email.gif?alt=media&#x26;token=9be65e25-c421-4ece-85dd-b0788ddddbc4" alt=""><figcaption></figcaption></figure>

### Publish the flow

To publish the flow, connect the card with the starting button and then click on Publish Button.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FG5XZvh1bDwk9k39gxd1f%2FPublish%20Ask%20Email.gif?alt=media&#x26;token=d4cfe800-9537-4322-b3dc-bb5b3738aa49" alt=""><figcaption></figcaption></figure>

### In WhatsApp

This is how "**Ask Email**" card would be on the WhatsApp Platform.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FHG2dl2MrpnXwf7f6IGJk%2FAsk%20Email%20card.gif?alt=media&#x26;token=fbc95977-8f3d-4e13-9806-fc0091dce534" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The above sample flow is for you to understand how "**Ask Text**" Card works and it's usage. It is not a representation of what can be achieved with Gallabox.
{% endhint %}