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Initiate a New Chat
You can initiate a Chat with a customer if you have added their contact in Gallabox or you can add a contact and then send the customer a WhatsApp Template.
Follow the below steps to start a chat with the saved contact.
- 1.From the dashboard, go to "Conversations".
- 2.Click onto choose the contact you want to start the conversation with. Once you select the contact, the chat window will open.
- 3.To start a chat with this contact, select a pre-approved template that you would want to send to the contact, fill variables and click send.
If you want to send a message to a contact which is not yet saved on Gallabox, you can create a contact and then send a WhatsApp Template as a first Interaction.
Follow the GIF below:
If you individually want to send a text to a contact (while you are scrolling your contacts in Gallabox), you can send it by clicking on
as shown in the GIF below:
When a customer sends you a message, you can instantly respond and engage in a chat conversation.
Last modified 16d ago