Initiate a New Chat

Learn how to initiate chat with customers using 4 different methods.

You can initiate a Chat with a customer if you have added their contact in Gallabox or you can add a contact and then send the customer a WhatsApp Template.

You can only use WhatsApp Templates to initiate a conversation with a customer.

Prefer a visual explanation? Watch the video below.

Prefer a written explanation? Read the text below.

Initiate chat with Customers in 4 ways

Start Chat with Saved Contact in Gallabox Conversations

Follow the below steps to start a chat with the saved contact.

1. From the dashboard, go to "Conversations".

1. Click on to choose the contact you want to start the conversation with. Once you select the contact, the chat window will open.

1. To start a chat with this contact, select a pre-approved template that you would want to send to the contact, fill variables and click send.

Send WhatsApp Template to Unsaved Contact in Gallabox

If you want to send a message to a contact which is not yet saved on Gallabox, you can create a contact and then send a WhatsApp Template as a first Interaction.

Follow the GIF below:

Individually Send Text to Gallabox Contact

If you individually want to send a text to a contact (while you are scrolling your contacts in Gallabox), you can send it by clicking on as shown in the GIF below:

Responding to the customer's message

When a customer sends you a message, you can instantly respond and engage in a chat conversation.