Ask List Option
Discover a comprehensive list of up to 10 options for our website, simplifying your interaction with the customers in a consistent manner.
Overview
This Card provides a list of up to 10 options, making it easier for users to choose and interact with your business in a straightforward and consistent manner.
When to Use the Node:
Below are some scenarios you can use List Messages for industry wise:
| Industry | Scenario - 1 | Scenario - 2 |
|---|---|---|
Education | Course Information:
| Admissions:
|
HealthCare | Appointment Services:
| Health Information:
|
Travel | Flight Information:
| Hotel Booking:
|
Real Estate | Property Search:
| Mortgage Services:
|
E-Commerce | Product Catalog:
| Order Management:
|
How to use it:
The Ask List Message Node has 6 fields - Header Type, Question Text, Footer, Button Name, Options Type, Attempt, Validation Error Message, Action on Invalid Response, and Variables.
Header Type
You can add a text something like "Welcome to our Help Centre" or "Common questions about our products and services".
Question Text
This is the space where you ask your customer the question or write the description like - "This is a self-service Frequently Asked Questions database for Services. Choose from the list to help yourself." The possibilities are endless.
The above text can be made Bold, Italic, or strikethrough using the options provided. The text will add the asterisk(*) for Bold, Underscore(_) for Italic text, and Tilde(~) for Strikethrough as shown in the text below.
Footer
This is the space for you to add any additional information related to the message like the company's name or the tagline. Here in the example we have taken the made up company's name - ANC Banking Company.
You can add the content as per your choice.
Options Type
For the options, you can add either Static or Dynamic Options.
Static Options means the option will be fixed while the Dynamic options are capable of changing. If you have the dynamic values stored somewhere in your database, it can be accessed using API Call.
You can add a maximum of 10 buttons and you can create different sections.
Below is the example of how you can add the Static Options:
For the Dynamic Options in Ask List Option, we have three fields - Variable to iterate, Path to ID, and Path to Title.
Variable to iterate: You have to add the name of the array here.
Path to ID: Add the path from your internal database in curly brackets.
Path to Title: Add the title in curly brackets like this {{first_name}}.
Please note:
If multiple options are added under same section, it can be sent without a section name.
If there are more than 1 section, then the section header is made mandatory to create the card.
Validation Settings
Attempt:
In this field, you have to add the number of times you would like to ask the same question to your customers when you get some other response.
Validation Error Message
This message is for the customer's when they respond randomly to the question you have asked. For Example: If the customer doesn't respond with the options, then you could send a message - Please choose from the above options or Choose from the options listed.
Action on Invalid Response
This is for the Action you want to take when a customer gives an invalid response. You can either End the Flow or Skip the question or Proceed to Fallback to continue with the flow.
Store response in the variable
You can create or use the previously created variables to store the responses shared by your customers. If you are creating variables for the first time, all you have to do is type the Variables name in the box; it will ask to create the variable once you click on Create "Variable Name" as shown in the screenshot below.
Once you have set all the fields required and click on SAVE, the card will look like as shown in the screenshot below.
Below is the sample flow for your reference. You can create a thorough self-service FAQ bot.
This is how Ask List Option Node works on WhatsApp for a Education Industry bot.
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