> For the complete documentation index, see [llms.txt](https://docs.gallabox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gallabox.com/extras/whatsapp-business-api-unsupported-messages.md).

# WhatsApp Business API - Unsupported Messages

Please note that, This is a list of message formats that WhatsApp doesn't support.

| Unsupported format                                                                                  | Description                                                              | Example                                                             |
| --------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------ | ------------------------------------------------------------------- |
| <p><strong>Document file along with caption</strong><br><em>ex. pdf, ppt, docs, csv, etc.,</em></p> | When a contact / customer sends you a document file along with a caption | <img src="/files/7aZWPqCZXLBjMBZxtOc8" alt="" data-size="original"> |
|                                                                                                     |                                                                          |                                                                     |
|                                                                                                     |                                                                          |                                                                     |