# Message Credits

**Message Credits** are a way of paying for sending messages on your account. The concept of Message Credits is essentially having prepaid funds, just like you would prepay for a phone plan. When your balance is empty, you won't be able to send messages until you add more money, just like not being able to make calls when your phone balance runs out.

### Manage/Add Credits

All you have to do is: Go to **Settings,** under Account go to '**Message Credits**'. **Enter the amount** you would like to add to your account, click on '**Add Credits**'. M**ake the payment** and that it, it's as simple as recharging your phone. 

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FQEvU60SNmo0DZn2aTwIZ%2FAdd%20message%20credits.gif?alt=media&#x26;token=7110ff6e-828f-4114-8d5d-a269d26a4765" alt=""><figcaption></figcaption></figure>

You will be notified once the transaction has been completed like so and you will receive a payment confirmation via mail.&#x20;

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FFAMd2KPr8kzaCH8FtyLd%2FConfirmation%20of%20message%20credits.png?alt=media&#x26;token=2e56dc7b-a799-4213-92cc-ea132c80a2b9" alt=""><figcaption></figcaption></figure>

## Message Credits Features&#x20;

1. **Get notified** in your Gallabox account and by mail when your account balance is running low INR - INR `100` and `USD 5` respectively.
2. **Recharge** for a minimum of `INR100/$5` to a maximum of `INR 1,00,000/$2000` at once. ***Please note that a 18% GST will be levied on INR transactions.***&#x20;
3. If you have a **pending payment** to be made, pop-ups will arise in your account to complete the payment. You can also cancel pending payments and recharge with new amounts.&#x20;
4. **View conversation reports** of Free conversations, Business-initiated conversations, User-initiated conversations, and export up to the last 6 months of usage at any point in time.&#x20;
5. **Estimated amount to be spent for campaigns** and broadcasts will be displayed while creating a new broadcast, if the balance is insufficient the account will be notified.&#x20;

### Note:

* If your **account balance is low or in negative** you will not have access to use any features in your account like that of replying to conversations, broadcast, etc. until you have recharged your account.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2FcdqgNttVMntZiC2HVld1%2FHalt%20of%20messages.png?alt=media&#x26;token=38a6d77e-ec8e-4baa-981d-2022fb4f04f7" alt=""><figcaption></figcaption></figure>

* **You will be notified** via your account and email when your balance is running low.

<figure><img src="https://3137140735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZcl3T6ePz95GpzjAeOLW%2Fuploads%2Fz1iOyj5sDPR6Nz1hhZvr%2FUntitled.png?alt=media&#x26;token=b3fd74d2-3c9d-4455-995d-07bbccbfa0a5" alt=""><figcaption></figcaption></figure>

* If you have **scheduled a broadcast** and your credits are insufficient or lower than required to carry out the broadcast **it will not be sent and in a failed status**.&#x20;

<figure><img src="broken-reference" alt=""><figcaption></figcaption></figure>

If you require more assistance on message credits and it's usage, feel free to reach out to our support team on our dedicated support number or by raising a ticket in your Gallabox account. <br>