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Gallabox Docs
  • Welcome to Gallabox Docs
  • 🆕Get Started
    • Pre-requisites
    • Signup
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  • ✅Connect WhatsApp Channel
    • Connect your WhatsApp
    • Meta Business Verification
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    • Migrate to Gallabox
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  • 🈁CONVERSATIONS
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  • 📘CONTACTS
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      • AI node - GPT Dialog
      • AI node - GPT Knowledge Base
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    • Bot Connectors
      • Connect your system with the WhatsApp chat bot using API
      • Connect WhatsApp and Google Sheets to Collect Responses
      • Send payment links via WhatsApp chatbot using Razorpay integration
      • Send your WhatsApp data to Zoho CRM using Chatbot
      • Connect Shopify and WhatsApp to collect orders using chatbot
      • Send your WhatsApp data to HubSpot using Chatbot
      • Send your WhatsApp data to Zoho Bigin using Chatbot
      • Send your WhatsApp data to Leadsquared using Chatbot
      • Send your WhatsApp data to WooCommerce using Chatbot
      • Connect ChatGPT with WhatsApp in Gallabox Chatbot
      • Zoom WhatsApp Integration - How to enable webinar registration on WhatsApp
      • Send your WhatsApp data to Sangam CRM using Chatbot
      • Send payment links via WhatsApp chatbot using PhonePe
      • Send Payment links via WhatsApp Chatbot using Stripe
      • Enhance Chatbot with ElevenLabs AI Voice Synthesis
      • Send your WhatsApp data to Pipedrive CRM using Chatbot
    • Set up Default Bot
    • Bot Management
    • Gallabox Bot FAQs
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    • Gallabox Broadcast
    • Select Template
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    • Gallabox Broadcast FAQs
  • 🔢WHATSAPP DRIP CAMPAIGNS
    • Understanding Drip Marketing
    • Basics of Drip Campaign
    • Create New Drip Campaign
    • Drip Campaign Setup
    • Drip Campaign Message Management
    • Campaign Management Options
    • Drip Campaign Analytics
    • Gallabox WhatsApp Drip Marketing FAQs
  • 📈AD CAMPAIGNS
    • CTWA in Gallabox
    • Create your Campaign
    • Click To WhatsApp Analytics
    • CAPI Integration
    • Gallabox CTWA FAQs
  • 🛒WHATSAPP SHOP
    • Gallabox WhatsApp Shop Overview
    • Connect the Catalog with Meta
    • Connect Catalog with Gallabox
    • WhatsApp Order Summary
    • Gallabox WhatsApp Shop FAQs
  • 🪙PAYMENTS
    • Gallabox Native Payments Overview
    • Establish Connection
    • Sending Payment Links
    • Tracking Payments
    • Gallabox Native Payment FAQs
  • 🔃WhatsApp Forms
    • Gallabox WhatsApp Forms Overview
    • Create WhatsApp Forms
      • Create WhatsApp Forms in Gallabox
      • Create WhatsApp Forms with Template Builder
      • Create WhatsApp Forms using JSON
    • Sending a WhatsApp Form
      • Send WhatsApp Form in a Message Template
      • Send WhatsApp Form in a Bot
    • Receiving Response of WhatsApp Forms
    • Best Practices for WhatsApp Forms
    • Gallabox WhatsApp Forms FAQS
  • ℹ️WHATSAPP CHANNEL
    • Channel Settings
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    • Widget for your website
    • Configuration Message Settings
    • Block List
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    • Assignments Rules
    • Compliance Info
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    • WhatsApp Channel FAQs
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  • 🚧INTEGRATION
    • E-commerce Platforms
      • Shopify
        • Shopify Template Variables for WhatsApp Messages
        • Workflows for Shopify
      • WooCommerce
        • Workflows for WooCommerce
      • WooCommerce Cart Abandonment Recovery
      • Shopflo
    • Customer Relationship Management (CRM) Systems
      • HubSpot
        • Workflows for HubSpot
      • Kylas
        • Workflows for Kylas
      • Zoho CRM & Signals
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        • Workflows for LeadSquared
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        • Workflows for ShipRocket
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        • Workflows for Shipway
    • Payment Gateways
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        • Workflows for Cashfree
      • Razorpay
        • Workflows for Razorpay
      • Stripe
        • Stripe Workflows
    • Marketing and Engagement Platforms
      • WebEngage
        • WebEngage WhatsApp Campaigns
      • MoEngage
      • Facebook Leads
        • Send Automated Messages on WhatsApp to Facebook Leads
        • Send Sequence of Messages to Facebook Leads
      • CleverTap
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    • Other Integrations
      • Generic Webhooks
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        • Zoho Books Notifications
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      • Calendly
        • Workflows for Calendly
      • Miitel
    • Gallabox Integration FAQs
  • ⚙️ACCOUNT MANAGEMENT
    • Account Essentials
    • User Details
    • User, Teams, and Roles
    • Account Details
  • 💰Pricing & Billing Modules
    • Conversation Pricing
    • Message Credits
    • Billing & Subscriptions
    • FAQs
  • 🚾Web-Chat Channel
    • Web-Chat Channel
  • 🧰Basic Modules
    • WhatsApp Templates
      • Template Creation and Editing
      • Re-write with AI
      • Custom Marketing and Utility Templates
      • Product Marketing Templates
      • Authentication Templates
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      • Coupon Code WhatsApp Template
      • Carousel Template
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      • FAQs - WhatsApp Template Messages
    • Contact Fields
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    • Tags
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    • Canned Responses
  • 🔒Account Security Features
    • Allowed IPs
    • Activity Log
    • Two Factor Authentication
  • 👨‍💻DEVELOPER RESOURCES
    • API Key and Secret
    • API Docs
    • Webhook
    • Conversation Widget
  • 📊REPORTS & ANALYTICS
    • Dashboard
    • WhatsApp Failed Messages
    • WhatsApp Notification Messages
    • Conversation Report
  • Privacy and Security
    • Data Security and Infra
    • Subprocessors
    • Data Processing Agreement
  • 👾EXTRAS
    • WhatsApp Business API - Unsupported Messages
    • Understanding Message Delivery Issues on WhatsApp
    • WhatsApp’s New Per-user Messaging Limits
  • Frequently Asked Questions
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  • Manage/Add Credits
  • Message Credits Features
  • Note:
  1. Pricing & Billing Modules

Message Credits

Easily manage your Message Credits on our website. Add funds to your account, get notified when balance is low, and view detailed conversation reports. Recharge now!

PreviousConversation PricingNextBilling & Subscriptions

Last updated 7 months ago

Message Credits are a way of paying for sending messages on your account. The concept of Message Credits is essentially having prepaid funds, just like you would prepay for a phone plan. When your balance is empty, you won't be able to send messages until you add more money, just like not being able to make calls when your phone balance runs out.

Manage/Add Credits

All you have to do is: Go to Settings, under Account go to 'Message Credits'. Enter the amount you would like to add to your account, click on 'Add Credits'. Make the payment and that it, it's as simple as recharging your phone.

You will be notified once the transaction has been completed like so and you will receive a payment confirmation via mail.

Message Credits Features

  1. Get notified in your Gallabox account and by mail when your account balance is running low INR - INR 100 and USD 5 respectively.

  2. Recharge for a minimum of INR100/$5 to a maximum of INR 1,00,000/$2000 at once. Please note that a 18% GST will be levied on INR transactions.

  3. If you have a pending payment to be made, pop-ups will arise in your account to complete the payment. You can also cancel pending payments and recharge with new amounts.

  4. View conversation reports of Free conversations, Business-initiated conversations, User-initiated conversations, and export up to the last 6 months of usage at any point in time.

  5. Estimated amount to be spent for campaigns and broadcasts will be displayed while creating a new broadcast, if the balance is insufficient the account will be notified.

Note:

  • If your account balance is low or in negative you will not have access to use any features in your account like that of replying to conversations, broadcast, etc. until you have recharged your account.

  • You will be notified via your account and email when your balance is running low.

  • If you have scheduled a broadcast and your credits are insufficient or lower than required to carry out the broadcast it will not be sent and in a failed status.

If you require more assistance on message credits and it's usage, feel free to reach out to our support team on our dedicated support number or by raising a ticket in your Gallabox account.

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